AI/Scaled Customer Success Lead developing automation systems for customer success at Lovable. Spearheading customer engagement strategy and lifecycle automation in a fast - paced environment.
LG
Hybrid Associate Customer Success Manager
Posted 2 months ago
About the role
- Customer Success Manager at LSEG connecting clients with financial data solutions. Ensuring successful adoption of services to drive customer satisfaction and growth.
Responsibilities
- Clearly define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, partners, milestones, risks and metrics needed to achieve them.
- Demonstrate and educate new customers on content and technology in a manner that is tailored to their specific use-case.
- Monitor usage data, health gauges and growth opportunities in order to create actionable insights and strategically pivot when necessary.
- Prompt LSEG business development partners when new business opportunities (upsell or crosssell) are generated through adoption engagements.
- Ensure customers derive maximum value from their investment, use all licenses and collaborate with other LSEG stakeholder teams to ensure retention and growth.
- Build, maintain and maximise positive relationships with business decision makers and users within each account to influence adoption.
Requirements
- 2-5 years of commercial experience in B2B consultative selling or customer success preferably in a SaaS company.
- Ability to map a customer’s business process to product capability.
- Strong ability to collaborate with internal operational and account management teams.
- Executive engagement skills with an ability to establish trusted advisor relationships with business decision makers.
- Experience facilitating customer meetings and presenting to an audience in a concise, inspirational and convincing manner.
- Strong project management, technical and problem solving skills.
- Ability to travel onsite when required.
- Knowledge & experience in Quantitative Asset Management.
- Strong passion for the financial markets.
- Knowledge of a programming language a plus.
Benefits
- Annual Wellness Allowance
- Paid time-off
- Medical, Dental, Vision
- Flex Spending & Health Savings Options
- Prescription Drug plan
- 401(K) Savings Plan and Company match
- Basic life insurance
- Disability benefits
- Emergency backup dependent care
- Adoption assistance
- Commuter assistance
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