Hybrid Account Manager – Employee Benefits

at LoVasco

• Job title: Account Manager – Employee Benefits
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $80,000 - $120,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Detroit, United States

About the role

• Account Manager overseeing employee benefit consulting services while managing client relationships. Collaborating with team members to ensure accurate implementation of various employee benefits.

Responsibilities

• The Account Manager serves as the operational backbone of client renewals, working under the Account Executive's strategic direction and partnering closely with the Financial Analyst.
• This role translates market analysis into comprehensive client presentations, delivering renewal recommendations alongside the account team.
• Following client decisions, the Account Manager orchestrates the Open Enrollment process.
• Participate in client meetings, both virtual and in-person, providing subject matter expertise and operational insights.
• Maintain regular communication with assigned client accounts, serving as the primary day-to-day contact for plan administration questions, enrollment issues, and general benefits inquiries.
• Serve as the central coordinator for issue management, facilitating transparent communication between clients, vendors, and the internal team.
• Oversee the complete onboarding process for new clients, managing both internal setup processes and external coordination activities.
• Serve as a direct resource for our clients’ employees, handling inbound calls and inquiries related to benefits administration.

Requirements

• At least three to five years of employee benefits experience required, preferably in a client support role.
• Previous employment at an employee benefits consulting firm preferred, or carrier / agency.
• Strong knowledge of group insurance (medical, dental, vision & life and disability products).
• Working knowledge of compliance and regulatory obligations applicable to employer-sponsored health plans: PPACA, COBRA, HIPAA, ERISA, etc.
• Bachelor's Degree in Business Administration, Finance, Economics, Communications, Human Resources, or other related field or commensurate work experience.
• Proficiency in the Microsoft Office suite of software.
• Experience with Asana, Box, Salesforce, and/or Craft is considered a plus.
• Strong aptitude in project management, written and verbal communications, presentations, critical thinking, and financial analysis.
• Commitment to the accuracy of own work product and client deliverables.
• Must be able to follow directions, be detailed, organized and resourceful.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Competitive compensation
• 401(k) plan and company match
• Employer paid life insurance, short-term, and long-term disability insurance
• Flexible spending account
• Generous paid time off
• Paid parental leave
• Summer Friday hours
• Professional development assistance
• Volunteer days with local charity
• Team building events and outings
• Hybrid and flexible work environment