Operations Specialist enhancing operational activities and providing client services for SAPI. Overseeing product operations and managing client relations to improve service quality.
About the role
- Senior Director of Operations coordinating operations, fulfillment, and customer experience at Lola Blankets. Leading initiatives to support rapid growth and operational excellence across the organization.
Responsibilities
- Coordinate day-to-day priorities and execution across the Operations team to ensure work moves quickly and supports company needs
- Ensure the company is operationally prepared for peak sales periods, seasonal demand spikes, presale capabilities, new product launches, new sales channels, and more
- Work cross-functionally, internally and externally, to efficiently identify and resolve operational issues that impact customers, fulfillment performance, or company growth
- Keep operational processes organized and clear; develop redundancy and backup plans to de-risk Operations
- Lead by example and champion our growing culture of operational excellence, ownership, accountability, and cross-functional collaboration
- Oversee daily operational relationships with Lola’s third-party logistics partners to ensure consistent fulfillment performance, operational reliability, and capacity planning
- Partner with Head of Operations and 3PL leadership to implement and deliver all plans needed for peak capacity, operational improvements, and new infrastructure investments
- Ensure operational readiness for new shipping flows, new products, and channel expansion
- Monitor and improve fulfillment KPIs including shipping speed, order accuracy, and operational efficiency
- Continuously identify ways to simplify operations, improve efficiency, reduce pain points, and help the team accomplish more with less effort
- Standardize repeatable workflows to enable smooth company scaling
- Build tooling, reporting, and documentation to help the team track performance, solve problems faster, and share operational knowledge
Requirements
- 6–10 years of progressive leadership roles in a consumer-facing Operational function, ideally with time spent at a high-growth consumer brand and/or in Consulting or Professional services
- Demonstrated experience operating within rapidly scaling businesses ($50M–$500M revenue environments)
- Proven ability to develop, empower, elevate, and promote team members
- Self-starter with a proven ability and willingness to identify and ‘charge into’ opportunity areas, delivering measurable results from quick mobilization of self and others
- Deep cross-functional experience and understanding to enable strong collaboration, judgment, and prioritization
- Strong systems thinker capable of designing processes and infrastructure that scale with business growth
Benefits
- Salary: Based on experience. Annual bonus based on company and individual performance (bonus prorated to % of year employed with company)
- 21 days paid vacation + all federal holidays (except parts of Thanksgiving 🙂)
- Full health benefits (health, dental, vision, mental)
- 16 weeks of paid birth parent leave available. 8 weeks non-birth parent leave
- 55% off Lola Blankets for friends and family
- Opportunities for career growth within Lola Blankets
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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