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Support Engineer role focusing on customer solutions and product implementation in SaaS supply chain with Blue Yonder.
About the role
- Technical Support Assistant at L'OCCITANE providing user support and managing IT requests. Involves installing and maintaining tech equipment in a diverse work environment.
Responsibilities
- Register, monitor and close support tickets in the ticketing system, providing updates to users and evidence of resolution.
- Perform basic Active Directory tasks upon approved request: password resets, account unlocks and adding users to predefined groups.
- Support users with common connectivity issues (internet, Wi‑Fi, VPN), identify the problem and engage the responsible team when necessary.
- Install, configure and perform basic maintenance on laptops, desktops, printers and peripherals following company standards and checklists.
- Advise users on information security best practices (passwords, system access, device usage).
- Assist with equipment inventory and keep records updated when requested.
- Escalate any incident that exceeds the level's scope to the N2/N3 team, with proper logging and documentation.
Requirements
- Technical education in IT, Networking or related fields (in progress or completed).
- Basic knowledge of Windows 10/11 and Microsoft 365 (Outlook, Teams, OneDrive).
- Familiarity with Active Directory (password resets, account unlocks).
- Good communication, organizational skills and a strong user-focused service mindset.
Benefits
- Profit-sharing based on achieving targets (starting from 1 month's salary per year).
- Flexible Meal/Food Allowance (Meal Voucher/Food Voucher).
- Commuting allowance (transportation voucher) for hybrid work.
- Private health insurance (SulAmérica) and dental insurance (Odontoprev).
- Sou'L Program (psychological health and well-being program) offering legal, financial and psychological guidance for you and your dependents.
- Access to TotalPass for physical activity and wellness.
- Life insurance.
- Birthday day off and a gift voucher (for store items or a spa visit).
- Discounts of up to 40% in our stores and up to 50% in our SPAs.
- Annual volunteer activities in partnership with various NGOs to promote goodwill and sustainability.
- Company events such as "Viva Loja," where corporate teams spend a day with our retail teams.
- Short Friday: leave early once a month.
- "Borderless": choose a few weeks each year to work remotely from wherever you prefer.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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