Technical Support Associate providing advanced technical support for clients at Fiserv. Resolving complex issues while collaborating with internal teams on finance technology systems.
About the role
- Analyst supporting the assignment, sourcing, gathering of financial and client information at Bank of America. Enhancing operational efficiency and quality client service through detailed analysis and collaboration.
Responsibilities
- Performs moderately complex activities supporting the assignment, sourcing, gathering, furnishing and movement of financial and client information and data according to the established guidelines and procedures
- Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
- Reviews and approves required account documentation
- Identifies risk and opportunities for process improvement based on an understanding of how the work impacts other operational units
- Maintains knowledge of operational processes and assists in training less experienced team members
Requirements
- Attention to Detail
- Problem Solving
- Prioritization
- Collaboration
- Customer and Client Focus
- Analytical Thinking
- Numerical Reasoning
- Knowledge of Mutual Funds
Benefits
- This role is currently benefits eligible.
- We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
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