Directeur d'expérience en certification at Demers Beaulne overseeing audit strategies and managing team performance in a hybrid setting with professional development opportunities.
About the role
- Director of Quality leading healthcare quality initiatives at Finger Lakes Community Health. Driving improvements in clinical outcomes, patient experience, and organizational performance.
Responsibilities
- Lead the development, implementation, and evaluation of the Quality Improvement (QI) Program, ensuring alignment with organizational and HRSA goals
- Identify, prioritize, and oversee improvement initiatives that enhance clinical quality, operational efficiency, and patient satisfaction
- Support the collection, validation, and interpretation of quality-related data for UDS, PCMH, HEDIS, and internal performance measures
- Collaborate with the Data Analytics/Reporting team to ensure data accuracy and facilitate data-driven decision-making
- Support adherence to HRSA, NCQA Patient-Centered Medical Home (PCMH), and other accreditation standards
- Prepare quality-related documentation for site visits, audits, and compliance reviews
- Monitor patient satisfaction, identify trends, and collaborate with clinical leaders to develop improvement strategies
- Produce and present regular quality performance reports for the Quality Committee, leadership and the Board of Directors
Requirements
- Bachelor’s degree in Nursing, Health Administration, Public Health, or related field required
- Master’s degree in a related field preferred
- Certification such as CPHQ, Lean Six Sigma Green/Black Belt, or similar preferred
- Minimum of 5–7 years of healthcare quality improvement experience, preferably in an FQHC or community health setting
- Demonstrated success in implementing QI initiatives and improving clinical or operational performance
- Experience with HRSA, PCMH, and performance measurement frameworks
Benefits
- Monday through Friday schedule, closed all major holidays
- Medical insurance with a 85% employer contribution
- Dental, Vision, and Life insurance
- Safe Harbor 3% 401k contribution
- Robust PTO offerings
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