About the role

  • Senior Manager overseeing Compliance for Vulnerability and Financial Difficulty in UK financial services. Shaping regulatory policies and ensuring fair outcomes for vulnerable customers.

Responsibilities

  • Being a strong technical expert in relation to Vulnerability, Customers in Financial Difficulty, and empathy in communications
  • Keep up-to-date with industry, consumer and market developments
  • Act as one of the Group’s specialist Conduct & Compliance Risk leads
  • Ensure risks are measured, monitored, controlled, and reported on a timely basis
  • Interpret new and existing regulations accurately and adeptly
  • Responsible for maintaining the balance between risk-taking and risk mitigation
  • Lead the definition and development of appropriate control objectives for Conduct & Compliance Risks
  • Establish Key Risk Indicators and Key Control Indicators
  • Provide support to risk and control owners to report incidents, exceptions, or non-compliance

Requirements

  • Strong regulatory and conduct‑risk expertise within UK financial services
  • Proven capability in shaping, developing or maintaining group‑level policies, standards or frameworks
  • High‑quality regulatory advisory and oversight skills
  • Ability to design and run oversight, monitoring or thematic review approaches
  • Strong judgement in complex or ambiguous situations
  • Clear and influential communicator
  • Inclusive leadership capability
  • Experience driving enhanced insight through data, RegTech or technology‑enabled tools

Benefits

  • A generous pension contribution of up to 15%
  • An annual performance-related bonus
  • Share schemes including free shares
  • Benefits you can adapt to your lifestyle, such as discounted shopping
  • 30 days’ holiday, with bank holidays on top
  • A range of wellbeing initiatives and generous parental leave policies

Job title

Senior Manager – CiFD Compliance

Job type

Experience level

Senior

Salary

£85,493 - £100,580 per year

Degree requirement

Bachelor's Degree

Location requirements

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