Field Service Manager responsible for service operations across multiple states. Leading teams in lottery operations, ensuring quality service and equipment management.
About the role
- Lead Analytics & Insights function at Lloyds Banking Group, responsible for actionable insights shaping strategy and operational performance delivery. Shape data understanding, analytical capability, and influence decisions at all levels.
Responsibilities
- Lead the Analytics & Insights function within Homes — the team responsible for creating actionable insight that shapes strategy and drives performance.
- Set the direction for how we use data to understand our business, modernise our analytical capability, and influence decisions at every level.
- Introduce modern analytical methods, tooling and ways of working that make insight faster, smarter and easier to access across the Homes business.
- Collaborate with teams across the Group to maximize the value of the Group’s analytical strength.
- Interpret internal and external data to identify trends, opportunities and risks, turning complex information into clear, compelling stories for senior and executive leaders.
- Ensure consistency and alignment across dashboards, KPIs and enterprise reporting with the Reporting team.
Requirements
- 3+ years’ experience creating actionable insights that informs strategy and operational decision‑making.
- 2+ years’ proven people‑leadership experience coaching and developing high‑performing teams.
- Strong analytical and technical skills including proficiency in SQL (2+ years’ practical experience preferred).
- Proven ability to translate complex data into clear recommendations for senior and executive‑level stakeholders, with strong storytelling skills to bring insight to life.
- Strong communication and presentation abilities, able to turn complexity into clarity.
- Experience leading large‑scale transformation programmes across analytics or data‑driven functions.
- Proven experience leveraging AI‑enabled insight or tooling.
- Proven experience working in financial services, regulated environments or a mortgage analytics function.
Benefits
- A generous pension contribution of up to 15%
- An annual performance‑related bonus
- Share schemes including free shares
- Benefits you can tailor to your lifestyle, such as discounted shopping
- 30 days’ holiday, plus bank holidays
- A range of wellbeing initiatives and generous parental leave policies
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Tech skills
Location requirements
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