Field Service Manager responsible for service operations across multiple states. Leading teams in lottery operations, ensuring quality service and equipment management.
About the role
- Customer Insight Manager ensuring strategic customer understanding and actionable insights for the company across various teams. Collaborating with Group to effectively frame business needs and influence stakeholders.
Responsibilities
- Act as a strategic partner to product, proposition, channel and marketing teams.
- Help frame business problems, prioritise where insight creates the most value, and turn complex data points into clear and actionable recommendations.
- Explore customer behaviours, market trends and research to build a robust view of what customers expect from us in a rapidly evolving landscape.
- Collaborate across the Group to embed customer understanding into decision making.
- Proactively surface emerging opportunities, and influence senior stakeholders with compelling storytelling.
- Shape future propositions and experiences that deliver value for both our customers and the business.
- Lead and deliver insight projects focused on customer behaviours, preferences and emerging trends across propositions, features and channels.
- Triangulate behavioural data, research, analytics and market intelligence to create holistic and commercially grounded recommendations.
- Prioritise and triage requests, shaping and challenging briefs to ensure clarity, focus and value.
- Translate complex data into simple, compelling narratives for senior stakeholders.
- Champion customer focused thinking and an insight led culture across the organisation.
Requirements
- Experience in customer insight, strategy or a related field, ideally within financial services or a similarly data rich environment.
- Excellent storytelling skills, able to translate data into compelling, action‑oriented narratives for senior stakeholders, using clear structure, engaging language and well‑designed visuals.
- Strong analytical skills with the ability to synthesise multiple sources of data into strategic insight.
- Confident problem framing skills, able to turn ambiguous or open ended asks into clear and structured questions.
- Strong commercial understanding, including how insight connects to financial outcomes and business priorities.
- Ability to manage competing priorities, triage requests and work at pace in an agile environment.
- Strong collaboration skills, comfortable working across multiple teams and data owners.
- Curiosity, proactivity and a desire to continuously learn, including growing literacy in AI, data and emerging insight tools.
- Proficiency with Microsoft 365 tools (Word, PowerPoint, Teams) to create and share impactful insight.
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Manager leading U.S. publishing licensing negotiations at Spotify. Shaping commercial frameworks for music publishers and industry partners.
Team Manager leading and motivating the team to deliver exceptional customer service at Waitrose. Overseeing day - to - day shop operations while maximizing sales and customer satisfaction.
Senior Manager analyzing category performance for the Large Format team at Anheuser - Busch. Leading data - driven strategies and managing a team to optimize growth opportunities in the beer category.
Lead Analytics & Insights function at Lloyds Banking Group, responsible for actionable insights shaping strategy and operational performance delivery. Shape data understanding, analytical capability, and influence decisions at all levels.
Manager developing innovative solutions in banking regulation and risk management at Advisense GmbH. Seeking a team player for diverse project locations in Germany.
Regional Market Manager overseeing performance and compliance of operations for Interstate Batteries. Driving enterprise initiatives and collaborating with teams to improve financial outcomes and customer relationships.
Senior Branch Network Management Trainee at Wells Fargo leading a diverse team and ensuring customer engagement and operational excellence.
Infrastructure Engineering Sr. Manager overseeing Data Center Infrastructure Engineers at Wells Fargo. Leading teams and projects in Data Center Infrastructure Management tools and strategies.
Regional Replenishment Manager optimizing inventory management and enhancing service delivery for a distribution company. Collaborating cross - functionally and driving operational excellence in inventory practices.