Hybrid Quality Assurance Lead

at Lloyds Banking Group

• Job title: Quality Assurance Lead
• Job type: Full Time
• Experience level: Senior
• Salary: £83,411 - £98,130 per year
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Edinburgh, United Kingdom

About the role

• Quality Assurance Lead ensuring quality of conduct investigations at Lloyds Banking Group. Leading a diverse team to uphold the highest standards of conduct and integrity.

Responsibilities

• Lead the design, implementation, and ongoing review of the Conduct Quality Control strategy, ensuring it reflects Group policies, procedures, and regulatory requirements.
• Oversee the quality and consistency of conduct-related investigations, managing cases impartially and confidentially from triage through to resolution, and working in partnership with Legal, HR, Compliance, Audit, Risk, and P&P.
• Assess the effectiveness and fairness of investigation channels, identifying opportunities for improvement and ensuring equitable treatment and outcomes.
• Provide timely, insightful reporting on quality control activities, highlighting current and emerging risks, trends, and systemic issues to inform senior management and support proactive risk management.
• Champion and contribute to continuous improvement initiatives, enhancing the quality and impact of conduct investigations and supporting the embedding of GA&CI’s strategic priorities.
• Lead, motivate, and develop the Conduct Quality team, fostering a culture of excellence, inclusion, accountability, and ongoing professional development.
• Maintain up-to-date knowledge of conduct investigation practices, methodologies, and relevant regulations, ensuring the team’s approach reflects industry standards and evolving best practice.
• Prepare and deliver regular reports on the status and outcomes of conduct investigations, ensuring key metrics and trends are identified, tracked, and communicated effectively to senior stakeholders.

Requirements

• Expertise in Conduct Risk & Investigations: Comprehensive understanding of conduct risk, investigation and disciplinary processes, and regulatory and legal requirements.
• Quality Assurance & Data Analysis: Skilled in developing quality control frameworks and analysing data to identify trends and risks.
• Leadership & Team Development: Proven ability to lead, motivate, and develop high-performing, diverse teams.
• Stakeholder Engagement: Strong collaboration skills with Legal, HR, Compliance, Audit, Risk and other key partners.
• Communication & Influence: Excellent written and verbal communication, able to coach, influence, and build relationships at all levels.
• Continuous Improvement & Change Management: Experience driving process improvements and adapting to regulatory and organisational change.

Benefits

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies