Senior Product Manager serving as a link between client needs and product capabilities. Engaging in sales, solution design, and collaboration with teams for asset management.
About the role
- Continuous Product Manager for Lloyds Banking Group's Residential Mortgage Portfolio, enhancing customer outcomes and addressing risks through collaboration and data analysis.
Responsibilities
- Collaborate with teams across Homes to surface issues, share learnings, and ensure that any risks of harm are addressed effectively and sustainably.
- Play a key role in helping the company understand and improve customer outcomes through data utilization.
- Contribute to the transformation of the Group by investing in technologies, workplaces, and colleagues.
Requirements
- Strong financial services experience (a mortgage background is desirable but not essential)
- A customer-focused approach with a deep understanding of what drives good customer outcomes as well as how to measure and improve them.
- Knowledge of mortgage products and how customers interact with them, including the regulatory frameworks we operate within (e.g. Consumer Duty).
- A proactive and resourceful approach to solving problems, with the ability to prioritize tasks effectively under pressure.
- Critical thinking, creative problem-solving and adaptability in changing situations.
- A curious mindset and the confidence to challenge the status quo, with a willingness to try new approaches, learn from what doesn’t work and continuously improve.
- Experience in the following areas would also be beneficial: Mortgage market expertise, including awareness of regulatory developments, horizon risk scanning, and proposition launches both internally and across competitors.
- Experience in data-driven decision making, demonstrating competence in using and manipulating large data sets and feedback (e.g. from Complaints data or NPS) to identify potential customer harms.
- Effective collaboration with colleagues and stakeholders to deliver great customer outcomes, with a proven history of process improvement and leading transformation.
- Track record of delivering analysis of customer behaviours that could identify emerging trends, including identifying potential vulnerabilities.
- Understanding of Consumer Duty and responsibilities in ensuring customers consistently receive fair value throughout the product lifecycle.
Benefits
- flexible working arrangements
- extensive benefits package
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