Hybrid Product Manager

at Lloyds Banking Group

• Job title: Product Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: £59,850 - £73,150 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Leeds, United Kingdom

About the role

• Continuous Product Manager for Lloyds Banking Group's Residential Mortgage Portfolio, enhancing customer outcomes and addressing risks through collaboration and data analysis.

Responsibilities

• Collaborate with teams across Homes to surface issues, share learnings, and ensure that any risks of harm are addressed effectively and sustainably.
• Play a key role in helping the company understand and improve customer outcomes through data utilization.
• Contribute to the transformation of the Group by investing in technologies, workplaces, and colleagues.

Requirements

• Strong financial services experience (a mortgage background is desirable but not essential)
• A customer-focused approach with a deep understanding of what drives good customer outcomes as well as how to measure and improve them.
• Knowledge of mortgage products and how customers interact with them, including the regulatory frameworks we operate within (e.g. Consumer Duty).
• A proactive and resourceful approach to solving problems, with the ability to prioritize tasks effectively under pressure.
• Critical thinking, creative problem-solving and adaptability in changing situations.
• A curious mindset and the confidence to challenge the status quo, with a willingness to try new approaches, learn from what doesn’t work and continuously improve.
• Experience in the following areas would also be beneficial: Mortgage market expertise, including awareness of regulatory developments, horizon risk scanning, and proposition launches both internally and across competitors.
• Experience in data-driven decision making, demonstrating competence in using and manipulating large data sets and feedback (e.g. from Complaints data or NPS) to identify potential customer harms.
• Effective collaboration with colleagues and stakeholders to deliver great customer outcomes, with a proven history of process improvement and leading transformation.
• Track record of delivering analysis of customer behaviours that could identify emerging trends, including identifying potential vulnerabilities.
• Understanding of Consumer Duty and responsibilities in ensuring customers consistently receive fair value throughout the product lifecycle.

Benefits

• flexible working arrangements
• extensive benefits package