Solution Manager role focused on analyzing customer requirements and digitalizing processes at Erste Digital. Collaborating across teams and enhancing customer solutions using Pega platform.
LG
Hybrid Group Operational Resilience Technology – Scenario Exercising Assistant Manager
Posted 2 months ago
About the role
- Assistant Manager for operational resilience technology at Lloyds Banking Group. Focus on scenario testing and technology initiatives to enhance operational resilience during disruptions.
Responsibilities
- Help the Group in preventing, adapting to, responding to and recovering operational disruptions.
- Position technology initiatives at the core of operational resilience and severe but plausible scenario tests.
- Plan and manage the Group’s Operational Resilience Scenario Exercising program.
- Create, develop, and deliver both agnostic and third-party scenario exercises in alignment with the Group’s exercising landscape and associated regulatory requirements.
- Develop a deep knowledge of Group Operational Resilience scenario testing, recognizing areas where technology initiatives can be incorporated into routine business activities.
- Use cloud-based operational resilience and workflow management platforms such as Fusion and ServiceNow to review and present scenario testing process results.
- Collect feedback from the Scenario Testing team to convert results into actionable user stories that support tooling advancements.
- Assist with scenario testing important functions like analyzing data inputs that establish scenario testing scope, scenario development, and facilitation of workshops, as well as report writing.
- Engage with significant external parties to comprehend their reactions to plausible scenarios.
- Oversee scenario testing data capture and reporting in Fusion Risk Management for all scenario testing efforts within scope.
- Manage complex datasets and partner with others to refine processes, simplify data, automate workflows, and advance integration.
- Define scenario testing applications for AI automation (CoPilot agents).
- Provide updates on progress against plan on key technology-related activities, collaborating closely with key business and technology stakeholders.
- Collaborate with the broader Group Operational Resilience teams to exchange findings.
Requirements
- Technical data analytic skills including experience in interpreting and transforming data from various sources, and converting this information into actionable insights.
- The capability to critically review and question technological innovation efforts and multiple data streams to maintain a unified source of truth.
- Experience in supporting scenario exercising across multiple different collaborator groups.
- Experience working with cloud-based operational resilience and workflow management platforms such as Fusion and ServiceNow.
- Experience working with workplace AI tools like CoPilot, showing proficiency in designing test scenarios for AI automation.
- Engage actively in building a scenario testing function centered on technology.
- Experience in developing and managing specific data sets to a high degree of accuracy.
- Excellent collaboration, communication, and influencing skills at all levels.
- Strong organisational skills with the ability to manage tasks effectively by priority.
- Ability to grasp complex issues promptly, with the skill to convey intricate topics clearly and concisely.
- Familiarity with agile methodologies, tools, and ways of working.
- And any experience in the following would be beneficial: Operational Resilience, Crisis Management or Incident Management experience.
- Experience of Critical Third Party engagement.
- Previous experience working in the Financial Services industry.
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
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