Onsite Solution Manager, Pega Knowledge

Posted 5 hours ago

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About the role

  • Solution Manager role focused on analyzing customer requirements and digitalizing processes at Erste Digital. Collaborating across teams and enhancing customer solutions using Pega platform.

Responsibilities

  • Analyze customer requirements
  • Support the resolution of operational incidents
  • Collaborate with business users across Erste Group in the context of ongoing projects
  • Contribute to the maintenance and improvement of Pega workflows and customer solutions throughout the customer lifecycle
  • Propose new ideas to improve current processes and the application landscape.

Requirements

  • Experience in quality assurance and familiarity with Jira, Confluence, and ServiceNow
  • Experience in a product-oriented environment with multicultural teams
  • Passion for business processes and continuous learning
  • Knowledge of Pega or willingness to acquire the necessary skills
  • Familiarity with methods related to process and requirements management
  • Strong communication skills, resilience under pressure, and a respectful attitude towards others

Benefits

  • Opportunity to learn from and collaborate with Erste’s international, talented, and passionate community
  • Interest groups and clubs: Join discussions and get involved in projects
  • A variety of employee groups invite you to engage with topics that interest you
  • Healthy food: Good nutrition and meals are important to our quality of life. The Erste Campus offers seven restaurants and cafeterias to suit every taste
  • Health center — The Erste Campus operates a fully equipped health center that provides high-standard care to employees during working hours
  • Employee benefits — Enjoy special conditions for financial services and insurance, supermarkets, clothing stores and more
  • Referral program — Become a talent scout for IT career opportunities. We reward every successful referral to Erste Digital.

Job title

Solution Manager, Pega Knowledge

Job type

Experience level

Mid levelSenior

Salary

€53,802 per year

Degree requirement

No Education Requirement

Location requirements

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