Solution Manager role focused on analyzing customer requirements and digitalizing processes at Erste Digital. Collaborating across teams and enhancing customer solutions using Pega platform.
Responsibilities
Analyze customer requirements
Support the resolution of operational incidents
Collaborate with business users across Erste Group in the context of ongoing projects
Contribute to the maintenance and improvement of Pega workflows and customer solutions throughout the customer lifecycle
Propose new ideas to improve current processes and the application landscape.
Requirements
Experience in quality assurance and familiarity with Jira, Confluence, and ServiceNow
Experience in a product-oriented environment with multicultural teams
Passion for business processes and continuous learning
Knowledge of Pega or willingness to acquire the necessary skills
Familiarity with methods related to process and requirements management
Strong communication skills, resilience under pressure, and a respectful attitude towards others
Benefits
Opportunity to learn from and collaborate with Erste’s international, talented, and passionate community
Interest groups and clubs: Join discussions and get involved in projects
A variety of employee groups invite you to engage with topics that interest you
Healthy food: Good nutrition and meals are important to our quality of life. The Erste Campus offers seven restaurants and cafeterias to suit every taste
Health center — The Erste Campus operates a fully equipped health center that provides high-standard care to employees during working hours
Employee benefits — Enjoy special conditions for financial services and insurance, supermarkets, clothing stores and more
Referral program — Become a talent scout for IT career opportunities. We reward every successful referral to Erste Digital.
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