Hybrid Business Support Manager – Business & Commercial Banking

at Lloyds Banking Group

• Job title: Business Support Manager – Business & Commercial Banking
• Job type: Full Time
• Experience level: Junior
• Salary: £59,000 - £86,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, London, United Kingdom

About the role

• Business Support Manager driving operational excellence and strategic support in Business & Commercial Banking. Act as trusted partner to leaders, ensuring governance and risk management.

Responsibilities

• Drive operational excellence and provide strategic support across the business—ensuring governance, risk management, cost management, and colleague capability are delivered effectively
• Act as a trusted partner to senior leaders in a fast‑paced, dynamic environment
• Shape ways of working, influence business outcomes, and support both change and run‑the‑bank activities
• Maintain and enhance the governance and reporting framework, delivering high‑quality analysis and insight to support informed decision‑making
• Lead the end‑to‑end delivery of strategic and operational priorities, ensuring alignment with business objectives & priorities
• Embed strong risk and issue management processes, ensuring timely escalation, effective mitigation, and robust controls
• Lead and facilitate senior meetings, prepare briefing materials, track actions, and influence positive outcomes

Requirements

• Strong experience in banking or financial services (highly preferred)
• Proven ability to support and influence senior stakeholders in a large, matrixed organisation (ideally experience supporting an Exec Office)
• Strong technical and numerical capability, knowledge of change methodologies and tooling solutions and proficiency in Microsoft Office
• Strong analytical skills with the ability to interpret complex data and provide actionable insight for decision making
• Strong relationship-builder with the ability to anticipate partner needs, drive collaboration, and champion high performance
• Excellent verbal and written communicator, capable of distilling complex themes into clear, compelling messaging
• Flexible, resilient, and comfortable working in ambiguity—able to prioritise effectively and adapt at pace

Benefits

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies