Complaints Analyst investigating and responding to customer complaints for Coinbase. Collaborating with legal teams and optimizing internal processes for a growing crypto platform.
About the role
- Client Import Analyst ensuring compliance in customs process management for a leading international trade firm. Managing client relationships and supporting customs entries with quality assurance.
Responsibilities
- Act as the primary support and day to day client contact
- Facilitate release and entry summary completion
- Build and maintain excellent client relationships
- Verify documentation for release conditions
- Create and maintain client Standard Operating Procedures (SOPs)
- Ensure accurate and timely release and rating of shipments
- Conduct periodic checks for accurate application of tariff and valuation
- Participate fully in the day-to-day operations of the team
Requirements
- 3 years of related experience
- High School/GED or equivalent
- Associates Degree or post-secondary education preferred
- Working towards/or successful completion of the Certified Customs Specialists (CCS) designation is a requirement.
Benefits
- N/A
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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