Directeur de Projet managing significant IT transformation projects in public sector with system integration. Leading coordination and performance monitoring of various stakeholders in a complex environment.
About the role
- Retail Director at Little Sleepies driving retail strategies and team leadership. Build and scale the first store to create a flagship model for the brand.
Responsibilities
- Build, inspire, and lead an exceptional store team that delivers a memorable customer experience.
- Design service standards and training to ensure consistent, high-quality customer interactions.
- Develop sales targets, customer service goals, and KPIs, ensuring teams are aligned and performance-driven.
- Implement strategies that create community connections and build long-term loyalty.
- Establish SOPs to streamline store operations and enhance the customer experience.
- Lead the planning and execution of store launches, overseeing recruitment, merchandising, and inventory planning.
- Develop retail-specific systems for inventory management, reporting, and daily operations.
- Support inventory strategies, working with senior leadership, demand planning and allocation to ensure optimal stock levels.
- Partner with brokers to identify prime retail locations that fit the Little Sleepies brand and customer profile.
- Lead lease negotiations, securing favorable terms while balancing cost-effectiveness with location value.
- Create detailed business cases for new stores, including P&L, ROI, and payback analyses.
- Work with design and construction teams to create a store concept that represents the Little Sleepies brand and customer experience.
- Manage relationships with contractors, architects, and suppliers, ensuring quality and efficiency.
- Oversee budgets and timelines, ensuring stores are built on time and within budget.
- Oversee the facilities and maintenance of all stores, partner with local teams and vendors to ensure repairs, improvements, and installations take place accurately and in a timely manner.
- Partner with merchandising to optimize product flows and displays that drive engagement and conversion.
- Direct the development of permanent and seasonal POS materials aligned with brand standards.
- Identify and empower team members to act on revenue driving, process improvement, and cost-saving opportunities.
- Partner with marketing to create in-store activation programs that integrate with our online presence.
- Implement local marketing initiatives that resonate with the community and support store traffic goals.
Requirements
- Minimum 10 years of direct retail experience, with a background in store-level leadership, progressing to multi-site management.
- Extensive experience in (a) Store Leadership and Customer Experience, and (b) Operations, with a track record in multi-site management and cross-functional collaboration.
- Ideally familiar with the LA retail market, including site selection and customer demographics.
- Understanding of compliance with brand standards and guidelines for customer service, store design, and overall customer experience.
- Proven experience working with People, Merchandising, Demand Planning/Allocation, Marketing, and Finance teams at HQ.
- Based in LA, with 50% travel to support store openings, team development, and operational oversight.
- Proficient in retail management systems, inventory tools, and business case analysis.
- Strong people leader with the ability to recruit, develop, and manage high-performing teams.
- Committed to making the first store a flagship model for future growth; passionate about creating a scalable retail experience.
Benefits
- Health, dental, and vision insurance
- Paid time off, vacation
- Sick days
- Paid holidays
- Short and long-term disability
- Life insurance
- 401(k)
- Employee Assistance Program
- Flexible Spending Accounts
- Home office stipend
- Internet stipend
- Company discount
- Team building activities
- Company-issued computer
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