Hybrid Retail Director

at Little Sleepies

• Job title: Retail Director
• Job type: Full Time
• Experience level: Lead
• Salary: $175,000 - $200,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Los Angeles, United States

About the role

• Retail Director at Little Sleepies driving retail strategies and team leadership. Build and scale the first store to create a flagship model for the brand.

Responsibilities

• Build, inspire, and lead an exceptional store team that delivers a memorable customer experience.
• Design service standards and training to ensure consistent, high-quality customer interactions.
• Develop sales targets, customer service goals, and KPIs, ensuring teams are aligned and performance-driven.
• Implement strategies that create community connections and build long-term loyalty.
• Establish SOPs to streamline store operations and enhance the customer experience.
• Lead the planning and execution of store launches, overseeing recruitment, merchandising, and inventory planning.
• Develop retail-specific systems for inventory management, reporting, and daily operations.
• Support inventory strategies, working with senior leadership, demand planning and allocation to ensure optimal stock levels.
• Partner with brokers to identify prime retail locations that fit the Little Sleepies brand and customer profile.
• Lead lease negotiations, securing favorable terms while balancing cost-effectiveness with location value.
• Create detailed business cases for new stores, including P&L, ROI, and payback analyses.
• Work with design and construction teams to create a store concept that represents the Little Sleepies brand and customer experience.
• Manage relationships with contractors, architects, and suppliers, ensuring quality and efficiency.
• Oversee budgets and timelines, ensuring stores are built on time and within budget.
• Oversee the facilities and maintenance of all stores, partner with local teams and vendors to ensure repairs, improvements, and installations take place accurately and in a timely manner.
• Partner with merchandising to optimize product flows and displays that drive engagement and conversion.
• Direct the development of permanent and seasonal POS materials aligned with brand standards.
• Identify and empower team members to act on revenue driving, process improvement, and cost-saving opportunities.
• Partner with marketing to create in-store activation programs that integrate with our online presence.
• Implement local marketing initiatives that resonate with the community and support store traffic goals.

Requirements

• Minimum 10 years of direct retail experience, with a background in store-level leadership, progressing to multi-site management.
• Extensive experience in (a) Store Leadership and Customer Experience, and (b) Operations, with a track record in multi-site management and cross-functional collaboration.
• Ideally familiar with the LA retail market, including site selection and customer demographics.
• Understanding of compliance with brand standards and guidelines for customer service, store design, and overall customer experience.
• Proven experience working with People, Merchandising, Demand Planning/Allocation, Marketing, and Finance teams at HQ.
• Based in LA, with 50% travel to support store openings, team development, and operational oversight.
• Proficient in retail management systems, inventory tools, and business case analysis.
• Strong people leader with the ability to recruit, develop, and manage high-performing teams.
• Committed to making the first store a flagship model for future growth; passionate about creating a scalable retail experience.

Benefits

• Health, dental, and vision insurance
• Paid time off, vacation
• Sick days
• Paid holidays
• Short and long-term disability
• Life insurance
• 401(k)
• Employee Assistance Program
• Flexible Spending Accounts
• Home office stipend
• Internet stipend
• Company discount
• Team building activities
• Company-issued computer