Nurse delivering patient care utilizing nursing process in Cardiovascular Associates of Virginia. Collaborating with healthcare team and coordinating patient care.
About the role
- Accounts Receivable Supervisor leading a remote AR team for Lithia & Driveway. Overseeing operations and ensuring compliance with AR best practices.
Responsibilities
- Lead and develop a remote, cross-functional accounts receivable team, fostering high performance and accountability.
- Oversee day-to-day AR operations – ensure timely application of payments to customer accounts and prompt issuance of refunds or credits, maintaining accurate records.
- Support the AR Manager in coordinating daily operations, reporting, and process improvements, ensuring all AR activities are executed with accuracy and efficiency.
- Monitor team performance and hold individuals accountable to key metrics (e.g., collection rates, aging receivables, accuracy) through creating and enhancing metrics that are deliverable to upper management and team.
- Manage staffing and workflow to meet all deadlines, including month-end and year-end close processes.
- Handle escalated billing or payment issues with professionalism and sound judgment, resolving discrepancies or customer concerns promptly.
- Provide exceptional service to internal and external customers, addressing inquiries about invoices and payments in a timely, courteous manner.
- Drive continuous improvement in AR processes and tools, incorporating industry best practices and optimizing for efficiency and accuracy.
- Ensure compliance with company accounting policies and any applicable financial regulations, upholding strong internal controls in all AR processes.
- Maintain positive working relationships with other departments (e.g., Accounting, Sales, Finance) to facilitate smooth invoicing and payment workflows.
- Prepare and deliver weekly/monthly AR performance reports (e.g., aging reports, collection status) to management.
- Embrace and support organizational changes in structure, systems, or processes as the company grows and evolves.
Requirements
- 1–3+ years of team leadership experience in accounts receivable, collections, or accounting, preferably in a high-volume environment.
- Strong understanding of accounting principles and accounts receivable practices (e.g., invoicing, reconciliation, credit/refund processes), with a commitment to financial accuracy and compliance.
- Prior experience managing high-volume support or financial operations teams.
- Proven success leading remote employees across different roles/functions.
- Strong communication skills (verbal and written), with effective listening and interpersonal abilities.
- Detail-oriented and analytical, with solid critical thinking, problem-solving, and decision-making skills.
- Proficiency in reporting and data analysis; able to interpret AR metrics and use Excel or similar tools for reporting.
- Experience with accounting or dealer management systems (e.g., CDK or similar DMS software) is highly preferred.
- High school diploma or equivalent required; Associate’s or Bachelor’s degree in Accounting, Finance, or related field preferred.
Benefits
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
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