Claims Management Officer responsible for independent processing of cases with structured workflows. Engaging in decision - making and communication with stakeholders in a reliable environment.
About the role
- Accounts Receivable Specialist in Riga, Latvia, ensuring timely collection and proactive customer communication. Working in a hybrid environment and contributing to process improvements.
Responsibilities
- Proactively monitor accounts receivable and ensure payments are received from customers in due course;
- Actively communicate with customers about due payments via phone and email, be a catalyst in solving delayed payment situations;
- Provide support to internal and external customers (account statements, audit requests, bank reconciliations, etc.);
- Identify accounts where it is necessary to cooperate with credit collection or state institutions and transfer information to a credit specialist;
- Match incoming payments and book credit notes with invoices according to the procedures;
- Document all process actions according to internal procedures;
- Take ownership of complex or escalated AR cases and guide others in resolving challenging payment situations;
- Proactively identify inefficiencies, risks, or gaps in AR processes and propose practical improvement solutions;
- Contribute to continuous improvement and automation initiatives, helping shape a more efficient and scalable receivables function.
Requirements
- A bachelor's degree in accounting, finance, or a business-related field;
- Preferred 3+ years of experience in Accounts Receivable, Accounting- or Finance-focused role;
- Good literacy of Microsoft Office programs (especially with Excel);
- Very good English language skills (both: written and spoken);
- Great communication and negotiations skills;
- Detail and solutions-oriented mindset;
- Desire to drive continuous improvement initiatives.
- __This is a temporary role for a contract of 2 years.__
Benefits
- Monthly salary 1500 - 1900 EUR gross
- Generous Benefits structure, including variable allowances, life events support, health and accident insurance starting from first employment day,
- Eligibility to Annual bonus scheme,
- Hybrid work environment with 2 days in the office required and opportunity to work 2 weeks a year abroad.
- Opportunity to expand your cross-cultural working experience by partnering with colleagues across all NORIT locations.
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