Senior Director responsible for balance sheet risk management at DCU credit union. Overseeing risk management practices and aligning strategy with business objectives.
About the role
- Director of Supplemental Health Claims at Lincoln Financial overseeing claims management and team development in a hybrid environment.
Responsibilities
- Provide leadership, coaching and development to your team of roughly 5-8 Managers and Consultants
- Oversee and ensure the fair, ethical and timely management of complex claims for Supplemental Health
- Build and foster effective relationships across various departments within Lincoln's Group Protection Organization
- Maintain knowledge on current and emerging developments/trends, assess the impact, and collaborate with management to incorporate new trends and developments in current and future solutions
- Direct and enhance organizational initiatives by positively influencing and supporting management change and/or departmental/enterprise initiatives
- Identify and direct the implementation of process improvements that significantly reduce workloads or improve quality across the department
- Drive various projects forward to scale efficiency or enhanced customer experience
- Provide training and development opportunities, including stretch assignments, for team members and give honest and open feedback to aid in the development of talent
- Develop, maintain and analyze appropriate metrics and control mechanisms for claims including using data and analysis to improve business results by targeting opportunities and process improvements within claims
- Monitor Supplemental Health claim KPIs and appeal reporting while monitoring budget and staffing models
- Establish and implement priorities, performance goals and objectives to ensure group results
- Develop and execute claim initiatives which have substantial impact on the success of claims handling, enhance customer experience and successfully meet the annual business operating priorities.
Requirements
- 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)
- 7+ Years of experience years in Claims that directly aligns with the specific responsibilities for this position, including 3+ years of managerial, supervisory, and/or demonstrated leadership experience
- Demonstrated strong relationship management skills with internal/external clients with proven ability to develop creative and collaborative approaches
- Ability to think critically, analyze information and to evaluate the implications of a course of action or solution
- Demonstrate strong project management leadership skills including critical ability to coordinate and balance multiple projects in a time-sensitive environment, under pressure and meeting deadlines
- Confident, comfortable communicator with strong written and verbal communication skills.
Benefits
- Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
- Leadership development and virtual training opportunities
- PTO/parental leave
- Competitive 401K and employee benefits
- Free financial counseling, health coaching and employee assistance program
- Tuition assistance program
- Work arrangements that work for you
- Effective productivity/technology tools and training
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