Hybrid Digital Experience Consultant

Posted 19 hours ago

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About the role

  • Advocate for the customer by identifying needs and recommending digital solutions that solve pain points
  • Use customer-centric tools—such as journey maps, personas, and Voice of Customer feedback—to uncover challenges and inform decision-making
  • Plan and support the implementation of digital solutions aligned with CX strategy and organizational priorities
  • Partner with business stakeholders and IT to review complex initiatives and gather requirements
  • Write epics and features that communicate vision and create stakeholder buy-in
  • Prioritize active initiatives and collaborate with agile Product Owners to deliver iterative value
  • Establish and monitor KPIs for digital initiatives; provide recommendations to improve performance and customer experience
  • Stay current on CX and industry trends; integrate insights into future solutions
  • Develop and present recommendations to address customer experience gaps and influence stakeholders
  • Leverage Agile techniques to prototype experiences, validate customer feedback, and drive continuous improvement

Requirements

  • 3-5+ years of demonstrated experience in customer experience, customer engagement, relationship management, or similar role related to the responsibilities
  • Bachelor's degree or equivalent work experience (4 years of experience in leu of a Bachelors degree)
  • Passion for creating engaging, satisfying customer experiences.
  • Strong analytical, problem solving, and organizational skills
  • Strong oral and written communication skills; ability to establish credibility with senior audiences
  • Strong collaboration skills; able to work across disciplines and diverse teams.
  • Willingness to travel occasionally
  • Strategy, consulting, or change management experience and/or MBA beneficial
  • Familiarity with Agile methodologies.
  • Knowledge of Group Benefit best practices and business operations
  • Knowledge in the areas of cultural transformation, training, innovation, and customer experience

Benefits

  • Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
  • Leadership development and virtual training opportunities
  • PTO/parental leave
  • Competitive 401K and employee benefits
  • Free financial counseling, health coaching and employee assistance program
  • Tuition assistance program
  • Work arrangements that work for you
  • Effective productivity/technology tools and training

Job title

Digital Experience Consultant

Job type

Experience level

Mid levelSenior

Salary

$69,000 - $124,600 per year

Degree requirement

Bachelor's Degree

Location requirements

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