Account Executive at IMA agency supporting delivery of creative campaigns and managing client accounts. Collaborating with the team to ensure projects run smoothly and effectively.
About the role
- Account Director leading client relationships at LimeLight Marketing, a digital marketing agency specializing in ecommerce. Focus on client retention and strategic growth initiatives across accounts.
Responsibilities
- Client Relationship Management
- Leads high-level strategic discussions to position the agency as a partner in the client’s long-term success.
- Identifies and secures significant growth opportunities across multiple accounts.
- Builds client loyalty by exceeding expectations and consistently delivering measurable results.
- Partners with account team members to ensure consistent service quality and supports the development of account staff through day-to-day collaboration.
- Influences the development of new agency services or capabilities based on client needs and industry trends.
- Strategic Thinking and Oversight
- Develops and communicates high-impact strategies that influence client business success at a strategic level.
- Anticipates industry shifts and positions clients to capitalize on emerging opportunities.
- Identifies and mitigates risks associated with strategic initiatives while maintaining long-term objectives.
- Contributes to the account team's collective strategic capability through shared learnings and collaborative problem-solving.
- Shapes the agency’s strategic approach by integrating innovative frameworks, tools, and methodologies.
- Technical Proficiency:
- Leverages understanding of ecommerce platforms, marketing technology, and digital analytics to identify strategic opportunities and position solutions credibly with client stakeholders.
- Mentors team members on effectively positioning technical solutions to clients
- Influences service offering development based on client needs and market opportunities
- Builds long-term client relationships through strategic technical solution alignment
- Leads high-level technical strategy discussions while knowing when to bring in specialists
- Communication and Collaboration
- Drives a culture of transparency and accountability in all communication and collaborative efforts.
- Represents the agency in high-stakes meetings, demonstrating exceptional communication skills.
- Mentors others on effective client communication and cross-department collaboration.
- Develops and refines communication strategies that align with organizational goals and client success.
- Resolves complex conflicts diplomatically while maintaining strong relationships across all stakeholders.
Requirements
- 5+ years of marketing experience with at least 3 years in a agency account management role
- Bachelors degree in marketing, communications or related field
- Experience with inbound and outbound marketing tactics, as well as digital marketing channels — particularly search engine optimization (SEO), search engine marketing, content marketing, social media, email, and websites
- Ability to interpret data and reporting from platforms including GA4, Klaviyo, Google Ads, and ecommerce platforms to inform strategic recommendations.
- A strong technical aptitude to confidently engage in conversations related to marketing and development projects.
- Experience in customer journey mapping, funnel mapping, and persona development
- Proven analytical and problem-solving skills
- Ability to analyze and inform on marketing data and make recommendations
- Ability to efficiently manage multiple projects simultaneously while working against tight deadlines
- Proficient in writing clear, concise, detailed briefs
- Proven experience working with multiple client personalities and communicating timely and effective manner
- A desire to work both at a strategic level and tactically on projects and campaigns
- Excellent decision-making skills
- Self-motivated and results-driven.
Benefits
- In addition to Medical, Dental, and Life Insurance
- A work environment that works best for you. Whether that’s fully remote, in our office, or hybrid.
- Flexible (self-managed) vacation — we hire people who are trusted to make good decisions on when to be at work and when to take time away from work.
- Flexible schedule with the option for ½ day Fridays.
- 10 company paid Holidays.
- A strengths-based and performance-oriented culture.
- Extended Holiday Break: Between Christmas Eve and New Years Day, LimeLight offices are closed and employees have paid time off work.
- Remote work stipend.
- Leaders who support, position, empower and engage you.
- Ongoing learning and development opportunities.
- Collaborate with diverse members across teams with weekly group learning opportunities.
- Incredibly awesome Team Retreat.
- Epic company Christmas party.
- Paid maternity and paternity leave.
- Employee and client referral bonuses.
- Dedicated time for your health and wellness, including group workouts and wellness bonus.
- Beautiful new office located downtown Pittsburg.
- Competitive salary with benefits.
- Help planning for your future. We offer a Simple IRA Match up to 3%, as well as periodic financial wellness and planning sessions throughout the year.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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