Airframe Service Engineering Manager leading teams in India to resolve in - service engineering issues for Boeing products. Overseeing structural design and analysis while managing customer relationships.
About the role
- Field Service Engineer at Lightship supporting the all-electric RV trailer fleet by providing technical support. This role also involves strategic service development and collaboration across teams.
Responsibilities
- Serve as the primary technical support resource for our initial customer fleet, diagnosing and resolving complex issues with our all-electric RV systems
- Travel to provide on-site customer support across various US locations
- Develop and document service procedures, troubleshooting guides, and repair protocols for electric drivetrain, battery systems, and RV components
- Collaborate with engineering and manufacturing teams to identify and implement product improvements based on field experience
- Build and maintain relationships with customers, providing exceptional technical support and collecting valuable feedback to share within the organization
- Create a knowledge base of common issues and solutions to support scalable customer service
- Analyze service data to identify trends and recommend preventive measures
- Contribute to the development of remote diagnostic tools and procedures
Requirements
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or related technical field, or equivalent practical experience
- 0-3 years of experience designing, building, or maintaining complex electromechanical systems.
- Hands-on experience with electromechanical building and maintenance equipment
- Excellent problem solving skills with the ability to troubleshoot complex, multidisciplinary issues with little or no oversight
- Strong communication and documentation skills with the ability to explain technical concepts and issues to a wide audience from engineering leaders to customers and non-technical staff
- Willingness and ability to travel extensively (up to 70-80%) for the first 6-12 months, with ongoing travel requirements thereafter. Expect travel to decrease to 30-40% as service organization and network scales
Benefits
- Healthcare, Dental, Vision
- 401k
- Flexible Paid Time Off - that we actually want you to use!
- 8 Company Holidays + the company observes a period of scheduled downtime during the end of the year for a week, allowing all employees to enjoy a break
- 12 weeks paid parental leave
- $2,000 per year towards an RV trip of your own &/or professional development opportunities - we call this a LightTrip
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Heavy Equipment Technician specializing in construction, forestry and material handling equipment repairs. Responsible for maintaining equipment performance and customer satisfaction in various environments.
Field Service Engineer executing service work on motors and generators. Working onsite to enhance customer operations and troubleshoot technical issues for optimal service delivery.
Field Service Representative assisting customers with installation, maintenance, and repair of diagnostic systems. Supporting labs by providing high - quality customer service and solutions.
Field Service Technician supporting installation, testing, and repair of TechnipFMC products. Engaging in a structured rotational training program for hands - on exposure in field services.
Senior Mechanical Construction Field Engineer supporting construction activities at Savannah River Site. Ensuring engineering tasks are conducted safely and within project constraints.
Field Engineer assisting construction site management, ensuring safety and quality standards at Gray Construction's projects. Involves procurement and collaboration with various teams across the US.
Director of Field Engineering Operations at Vercel focusing on operational strategies for scalable customer - focused teams in high - growth settings.
Field Engineer supporting Real Time Location Systems projects at multiple VA Medical Centers in the Greater Los Angeles area. Responsible for hardware installation, technical support, and customer service interactions.
Field Service Technician repairing and maintaining underground mining equipment in Nevada/Utah area. Engaging with customers and participating in continuous improvement initiatives.