Hybrid Field Engineer

at iQuasar LLC

• Job title: Field Engineer
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $65,000 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Long Beach, United States

About the role

• Field Engineer supporting Real Time Location Systems projects at multiple VA Medical Centers in the Greater Los Angeles area. Responsible for hardware installation, technical support, and customer service interactions.

Responsibilities

• Full-time field engineer at multiple VA medical centers in the Greater Los Angeles area with travel to other US VA locations as needed.
• Responsible for hardware installation, medical equipment tagging, battery management, system audits, hand hygiene compliance systems support, and front-line customer support.
• Provide excellent customer service to VA clients.
• Work independently to complete assigned tasks in an organized and timely manner.
• Perform routine maintenance and troubleshooting activities.
• Provide oral and written feedback for any identified issues, and/or status reporting.
• Escalate issues to internal team members or vendor contacts, as needed, to provide timely resolution.
• Attend internal and client-facing meetings as required.
• Complete other RTLS support activities as required by the site.
• When not onsite, respond to Help Desk tickets to resolve customer inquiries including troubleshooting technical issues and creating supporting documentation.

Requirements

• US Citizenship (REQUIRED)
• Ability to obtain security clearance by the Federal Government.
• Minimum High school diploma (2-year associate degree preferred)
• 2 years’ experience in a professional services environment supporting technical and non-technical users preferred.
• Team player with a proactive attitude and the ability to be productive in a dynamic / collaborative environment.
• Self-starter willing to work with hospital staff to integrate RTLS into everyday business workflows.
• Strong oral and written communication skills.
• Proficient in Microsoft Office tools to include Outlook, Teams, Word, Excel, and PowerPoint.
• Knowledge in one or more of the following: hardware installation and maintenance of Wi-Fi, infrared, and/or wireless devices.
• Experience with hardware installation including the use of drills, screw drivers, and other tools.
• Must meet physical requirements: able to walk long distances, climb ladders, reach overhead, squat, bend, kneel, and safely access confined spaces.

Benefits

• Free parking
• Flexible work from home options
• Up to 75% travel may be required (reimbursable)