Store Manager responsible for managing retail operations, team development, and customer satisfaction at Lids store. Overseeing recruitment, training, and product strategy in Baton Rouge location.
Responsibilities
Manage the store’s hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence.
Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.
Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to “make it right” for customers.
Drive overall store product strategy, including supervision and oversite of receiving, processing, merchandising, and exiting through purchase or transfer.
Requirements
A two year post-secondary education and one-year related experience; or equivalent combination of education and experience.
Established ability to produce sales results while minimizing loss.
Proven supervisory skills, with capacity to deliver training material and assess retention.
Strong interpersonal and communication skills.
Ability and willingness to travel overnight for training and/or business meetings.
Ability to work varying days and hours, based on business needs, and maintain an excellent attendance record.
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