Assistant Store Manager at Lids Sports Group responsible for managing store associates and enhancing customer experience. Lead store operations ensuring high performance and staff engagement.
Responsibilities
Act as Manager on duty for any employee scheduling issues, customer complaints, etc.
Manage store associates through thorough use of LIDS Training Programs, goal setting, and regular follow up
Administer the progressive steps of discipline in the absence of the Store Manager
Engage team members by creating a fun and productive environment
Lead, execute and assist Selling 101 strategy to achieve key performance indicators (KPIs)
Resolve customer feedback and address issues in the moment
Execute operations-focused company-level directives, promotions, and initiatives
Maintain store technology and equipment by conducting daily audits
Requirements
High school diploma or equivalent plus one year relative experience
Established ability to produce sales results while minimizing loss
Strong interpersonal skills and the ability to communicate verbally in a clear professional manner
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