Assistant Store Manager driving store performance and engaging team at Lids retail locations. Balancing customer service excellence with operational efficiency in sports retail.
Responsibilities
Act as Manager on duty for any employee scheduling issues or customer complaints when Store Manager is not present
Manage store associates through thorough use of LIDS Training Programs and regular follow up when Store Manager is not present
Administer the progressive steps of discipline in the absence of the Store Manager
Engage team members by creating a fun and productive environment
Lead, execute and assist Selling 101 strategy to achieve key performance indicators (KPIs)
Resolve customer feedback and address issues in the moment
Execute operations-focused company-level directives, promotions, and initiatives
Requirements
High school diploma or equivalent plus one year relative experience
Established ability to produce sales results while minimizing loss
Strong interpersonal skills and the ability to communicate verbally in a clear professional manner
Ability to operate a computer, as well as maneuver relative software programs
Ability to lift up to 50 pounds
Ability to climb a ladder and work with hands overhead
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