Customer Service Representative for Sentry Insurance handling phone inquiries and providing quality customer service. Join one of the largest mutual insurance companies in the U.S. and be a part of a growing team.
About the role
- Customer Support Specialist at Lexroom.ai, providing support to legal professionals using our AI platform. Engage with customers and improve platform interactions through proactive assistance.
Responsibilities
- Become an expert on Lexroom.ai and act as a trusted advisor for customers, answering their request for support and proactively engaging with them to ensure satisfaction and usage of the product.
- Conduct regular check-ins and feedback sessions to monitor customer satisfaction, resolve issues, and identify opportunities for improvement.
- Act as the bridge between customers and internal teams, gathering insights to improve processes, enhance the product, and drive customer retention.
Requirements
- 0-1 year of experience in customer-facing roles (Customer Support, Customer Success, Sales, Operations, or similar).
- Familiar with sales and customer support tools (HubSpot, Notion, etc.).
- Proactive mindset, love solving problems, and enjoy working in a fast-growing startup environment.
- Bonus: Law degree (not mandatory but a plus).
- Fluent in Italian and English.
Benefits
- Hybrid Work: Flexibility to balance remote work with in-person collaboration at our Milan HQ.
- Health Insurance: Comprehensive coverage to ensure peace of mind.
- Meal Vouchers: Daily support to make your lunch breaks easier.
- Performance Bonuses: Rewards tied directly to measurable results.
- Team Retreats & Off-sites: Dedicated time to connect, collaborate, and spark bold ideas.
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Location requirements
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