Engagement Manager at LexisNexis guiding legal customers through integrating AI products. Building relationships and assessing needs for effective transitions of solutions.
Responsibilities
Collaborate with account managers to identify and develop opportunities that deliver value for customers.
Build strong relationships with customer stakeholders to understand their needs and demonstrate solutions effectively.
Support customers through change by helping them integrate our products into their workflows.
Gather and share customer feedback to inform product improvements.
Requirements
Experience in the legal or tax sector, or transferable skills that can be applied in this context.
Ability to build trust and maintain long-term partnerships across different levels of an organization.
Strong communication and influencing skills to engage customers and promote positive change.
Excellent organizational and time-management skills, with the ability to manage multiple projects simultaneously.
Comfortable working independently and collaboratively in a fast-paced, goal-oriented environment.
A proactive mindset and willingness to help customers discover how technology can improve efficiency and outcomes.
Benefits
Generous holiday allowance with the option to buy additional days
Health screening, eye care vouchers and private medical benefits
Wellbeing programs
Life assurance
Access to a competitive contributory pension scheme
Save As You Earn share option scheme
Travel Season ticket loan
Electric Vehicle Scheme
Optional Dental Insurance
Maternity, paternity and shared parental leave
Employee Assistance Programme
Access to emergency care for both the elderly and children
RECARES days, giving you time to support the charities and causes that matter to you
Access to employee resource groups with dedicated time to volunteer
Access to extensive learning and development resources
Access to employee discounts scheme via Perks at Work
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