Client Relationship Manager managing relationships for big and elite advisor plan clients at Ascensus. Ensuring a successful service experience and promoting plan retention.
About the role
- Key Account Manager for Vizzia, focusing on growing client portfolio through upselling and renewals in the tech sector. Collaborating with account managers to achieve business goals.
Responsibilities
- The role's objective will be to ensure commercial performance across your entire portfolio, working closely with Customer Success Managers (CSMs), with the following goals:
- Renewals: Ensure at least a 90% renewal rate for the portfolio.
- Upsell and cross-sell: Increase portfolio value by 20%, i.e. by €600K.
- Define and execute a commercial strategy across the assigned portfolio: prioritization, segmentation, and a high-touch approach for key accounts (municipalities with >60k inhabitants).
- Build and maintain account plans for key accounts (mapping, objectives, risks, opportunities).
- Contribute to defining Account Management processes in collaboration with the future Head of KAM.
- Co-lead business reviews for strategic accounts with CSMs to provide a strategic and commercial perspective to the discussions.
- Work closely with CSMs to anticipate renewals at least 4 months in advance, build trust with clients, and close renewals as well as potential upsells and cross-sells.
- Identify and act on upsell opportunities for municipalities classified as “SMB” on a more ad-hoc basis, outside of regular account coverage.
Requirements
- Proven experience as a Strategic Account Manager or Enterprise Account Executive selling a SaaS product in complex, long sales cycles.
- Driver's license (Category B): the role requires travel a few days per month (≈2 days/month on average) to meet clients.
- Energy & interpersonal skills: dynamic, structured, and able to adapt to any type of interlocutor to quickly build rapport.
- Team spirit & care: ability to rally and engage internal teams and be solution-oriented.
- Strategic perspective: able to engage high-level stakeholders (mayor, DGS — chief administrative officer, etc.) in strategic discussions for their municipality.
- Rigour and organization: able to manage long-term account support and sales, involving the right people at the right time; able to speed up the pace when it's time to close.
- Hands-on: willing to roll up your sleeves and go the extra mile to ensure customer satisfaction.
- Experience selling to local authorities/municipalities or selling a LegalTech product is a plus.
Benefits
- Hybrid working in Paris, depending on the role
- Cadre contract (senior employee status) and RTT (compensatory time off) — between 8 and 12 days per year depending on public holidays
- A Mac or PC according to your preference
- 60% coverage of meal vouchers (€9 per working day)
- €50/month training budget contribution
- Comprehensive health insurance (Alan)
- Offices located in central Paris (3rd arrondissement)
- Annual offsite with the whole team and numerous company events
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