Customer Service Leader managing pre - and post - contract administration and customer satisfaction across Mexico. Collaborating with teams to oversee contract terms and ensure profitability.
About the role
- Customer Service Manager coordinating After Sales technical activities at Leonardo. Managing project teams and interfacing with clients for service deliverables in Italy.
Responsibilities
- Coordinamento delle attività tecniche durante la fase di After Sales
- Interfaccia unica verso il Cliente per specifico progetto
- Gestione del team di progetto
- Pianificazione delle attività di riparazione e manutenzione
- Fornitura di report periodici al management
Requirements
- Diploma o Laurea Triennale/Magistrale in discipline STEM
- Almeno 3 anni di esperienza pregressa nel ruolo in contesti strutturati
- Capacità di gestione di progetti in ambito tecnologico
- Esperienze pregresse nella definizione ed applicazione di KPI per il monitoraggio delle attività di service management
- Conoscenza della lingua Inglese parlata e scritta almeno a livello B2
Benefits
- Disponibilità a trasferte su territorio nazionale ed internazionale
- Dimestichezza su piattaforme MS Office
- Certificazioni specifiche su applicativi CRM
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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