Join the largest nursing home operator in Germany as a Gerontopsychiatrische Fachkraft. Providing individualized nursing care and ensuring quality of care for residents.
About the role
- Transport Monitor Intern assisting in network operations at Leidos. Monitoring service health and resolving incidents across network transport for the Navy.
Responsibilities
- The Transport Monitor Team is responsible for monitoring events and incidents that affect Network Transport and service health across the Enterprise, documenting outage information including actions taken to respond to incidents and resolve or escalate any outage.
- Utilize internal systems to report incidents to leadership.
- Takes escalations of any alerts/events identified as significant and requiring action.
- Performs initial assessment and triage on the criticality and impact of events and engages the appropriate processes and personnel if escalation outside Current Operations is required.
- Provides resolutions to Transport events (WAN and LAN) within set processes and facilitates escalation to higher tiers as required.
- Interact with outside vendors and specialist WAN/LAN teams to resolve network events and incidents
- Ability to leverage knowledge of Vendor products used in the environment
- Execute network infrastructure changes in response to Engineering requirements, Government Directed Actions (GDA’s), and other authorized change orders under the supervision of senior Engineers.
- Provides support to Site Operations and other external organizations through the use of problem resolution skills and independent decision making.
- Maintains timely (5 minutes or less) response to network infrastructure warning, critical and fatal event alert notices.
- Ensures the Critical Situation Manager is apprised of all details regarding any significant events or incidents.
Requirements
- Pursuing a Bachelors degree in a Networking IT program through an accredited college
- GPA of 3.0 or greater is required
- Must have the ability of obtaining a DoD Secret Level Security Clearance which requires US Citizenship
- 8570 Compliant and/or on track to completing the certification during the intern program, meeting the IAT II level certification requirements
- Performs well under pressure and ability to calm end users
- Excellent verbal and written communication skills are a must.
- Prior military experience a plus; USMC or USN IT experience preferred
- Experience working with ITSM framework, networking technologies and data centers
- Exceptional communication abilities, both verbal and written, including long-form business writing on complex topics
- An entrepreneurial spirit with the ability to drive innovation independently; have a passion to improve at every opportunity
- Ability to define program goals and roadmaps based on customer needs and strategic direction, and ensure that committed projects are delivered on schedule by the relevant team members
- Ability to work in a matrix organization with other teams to resolve issues and communicate status effectively to peers, subordinates and program leadership
- Motivated self-starter with the ability to create complex technical reports on analytic findings
- Familiarity with ITIL best practices (ITIL Foundations)
- Knowledgeable on tools used in an Enterprise organization that aids in Event Management; Incident Management and performance Management including experience with SNMP-based network monitoring tools
- Conducting Network Monitoring in a DOD environment and understanding customer communication
- Experience in a data center environment
- Understanding of Service Level Agreements (SLAs) related to Network Operations
- Strong skills with Network WAN and LAN Transport technologies, including MPLS, Routing Protocols, Cisco IOS and IOS XE, VLANs, VoIP, Subnet addressing, and switching protocols.
- Network hardware configuration and troubleshooting
- Hands-on Experience in working with DoD networks, including NIPR and SIPR
Benefits
- Competitive compensation
- Health and Wellness programs
- Income Protection
- Paid Leave
- Retirement
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