Customer Care and Sales Advisor at Sparklight providing customer support and sales assistance. Engaging with customers about billing, services, and product changes while meeting sales goals.
About the role
- Customer Support Specialist providing high-quality player support for crypto casino operations 24/7. Engaging with players and ensuring smooth gameplay experiences through effective communication.
Responsibilities
- Provide fast, accurate, and professional support via live chat and email
- Assist players with deposits, withdrawals, bonuses, and account-related queries
- Own player issues end-to-end with a focus on first-contact resolution
- Troubleshoot basic technical or gameplay issues and escalate when necessary
- Support users through verification (KYC) processes when required
- Assist with payment-related queries with a strong focus on accuracy and risk awareness
- Identify and flag suspicious activity, fraud risks, or bonus abuse patterns
- Collaborate closely with internal teams (payments, product, fraud) to resolve issues efficiently
- Contribute to improving internal processes and overall player experience
- Monitor in-platform chat to ensure conversations remain respectful and aligned with community guidelines
- Step in when necessary to address inappropriate behavior or escalate issues
- Occasionally engage with players to support a friendly and active environment
Requirements
- Experience in customer support, ideally within iGaming or crypto
- Strong written communication skills in English (additional languages are a plus)
- Comfortable with crypto basics (wallets, transactions, etc.)
- Comfortable working with support tools (CRMs, live chat systems)
- Ability to manage multiple conversations and prioritize effectively
- Strong judgment and ability to handle sensitive or high-risk situations
- Detail-oriented with a problem-solving mindset
- Clear and empathetic communication style
- Comfortable working in a 24/7 shift-based environment (including nights and weekends)
Benefits
- Opportunity to grow within a fast-scaling crypto gaming company
- Exposure to payments, fraud, and player lifecycle management
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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