Customer Journey Manager responsible for optimizing customer experiences in the Data team within the Cards Platform. Collaborating across functions to ensure effective journey design and integration.
About the role
- Pädagogische Fachkraft als Teilhabemanager zur Unterstützung von Leistungsberechtigten in Bonn. Koordinierung der Teilhabeplanung und Zusammenarbeit mit Kostenträgern und Einrichtungen.
Responsibilities
- Assess individual needs of beneficiaries using the BEI_NRW needs assessment instrument
- Implement service planning and coordinate service delivery
- Conduct evaluations
- Coordinate collaboration with the payer's case management
- Ensure timely, professionally qualified, and needs-oriented participation planning
- Serve as the point of contact for beneficiaries and payers/funding agencies
Requirements
- Qualified educational professional with at least 2 years of relevant experience in residential or outpatient housing services within integration assistance (Eingliederungshilfe)
- Initial experience in preparing/completing the BEI_NRW
- Knowledge of the ICF (International Classification of Functioning, Disability and Health) and the BTHG (Federal Participation Act)
- Strong communication skills for professional interviews and counselling
- Ability to multitask
- Independent, reliable and proactive working style
- Proficient with common Microsoft 365 applications
Benefits
- Employer-funded company pension provided through the Rheinische Zusatzversorgungskasse (RZVK)
- Option for an additional subsidized pension plan
- Financial assistance for glasses, hearing aids and dental prostheses
- 30% subsidy for public transport monthly ticket (up to EUR 30/month), including the Deutschlandticket
- 30 vacation days based on a 5-day workweek
- 2 company-wide non-working days
- Time off in lieu for work on public holidays
- Paid leave for special occasions
- Support for personal development through training and continuing education opportunities
- 5 days of educational leave per year in accordance with the AWbG
- Bicycle leasing
- Discounts on gym memberships and fitness app subscriptions
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