Real Estate Litigation Solicitor at DWF, handling commercial property disputes. Advising clients and collaborating with various legal teams in a supportive environment at the Leeds office.
About the role
- **What you'll do**
- You will ensure long-term retention of our customers, maximising their satisfaction with, and loyalty to, LEAP and minimising customer churn.
- Serving as a brand ambassador for LEAP and a subject-matter expert in our software. You will be talking to and meeting with our customers nationwide to ensure that they’re making the most of their LEAP case management software subscription.
- In this role, you will:
- Develop and maintain an outstanding knowledge of LEAP software & its companion products.
- Promote use of the full suite of LEAP products & drive adoption of LEAP’s newest features.
- Advocate for customer needs and lead issue resolution cross-departmentally, acting as the voice of our customers.
- Contact customers post-install to introduce yourself as their Customer Success Manager & identify any immediate areas of concern.
- Touch base with your customers throughout their life cycle to check that they’re up to date with our latest developments & using LEAP to its full potential.
- Analyse “Customer Health” metrics, NPS results, and other feedback to identify customers who are not realising the full benefit from their investment in LEAP.
- Reach out pre-renewal to identify & resolve any potential issues before they escalate into a reason not to renew.
- Identify the need for, schedule & conduct onsite/remote visits & training sessions.
- Schedule & conduct visits where other departments have identified a need.
- Monitor high-volume call loggers to see if they’d benefit from additional training.
- Examine usage reports to identify if a customer becomes disengaged or exhibits unusual usage behaviour..
- Convert happy customers into reference sites for New Business to use.
- Attend industry events to speak with existing customers.
- Script & conduct customer webinars to showcase new features & ways to utilise LEAP.
Requirements
- **What you'll bring**
- **Essential Requirements:**
- A minimum of 3-5 years’ experience working in a similar role.
- Legal or accounting background/qualifications.
- Responsible for renewals and quality.
- Nationwide travel approx. 1 to 2 days per week.
- Exceptional organisational skills.
- Superb written & verbal communication.
- Self-disciplined & self-motivated.
- A passion for technology.
- Ability to communicate workarounds simply & concisely.
- An understanding of the small law firm’s culture & expectations.
- An understanding of Solicitor’s Account Rules.
- On-site training experience.
- Basic Xero knowledge.
- Exhaustive knowledge of Microsoft Word, Excel & Outlook.
- Access to own car and ability to drive (generous car allowance provided).
- Articulate & well presented.
- **Desirable Requirements:**
- Excellent applied LEAP knowledge – LEAP certification preferable.
- Experience troubleshooting common LEAP issues.
Benefits
- **What you'll get**
- A friendly, supportive, and driven company culture, where innovation and collaboration are at the heart of what we do.
- You will receive a competitive salary, a generous car allowance, and an excellent benefits package:
- LEAP pays 8% of your salary into your pension.
- Private health insurance, including optical and dental.
- £80 a month gym contribution.
- Life insurance cover.
- Employee Assistance Program.
- Generous Professional Development Fund.
- Enhanced parental leave.
- PerkBox membership.
- Cycle to work scheme.
- 25 days holiday (plus 8 bank holidays).
- Work anniversary rewards.
- Paid time off to give blood.
- Volunteer day – We offer 1 day per year for a charity of your choice.
- Free healthy breakfast, light lunch, and snacks.
- A dog friendly office.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Solicitor managing defendant personal injury caseload in a Major Injury & Casualty Team. Join one of the world’s largest insurance law firms in an expanding team in Dublin.
BG
Bureau Veritas GroupPracticante de Legal y Compliance
Legal & Compliance Intern supporting contract reviews and compliance policies at Bureau Veritas in Peru. Opportunity to work in a diverse and inclusive environment fostering positive impact.
TG
Trendyol GroupLegal Professionals – M&A, Corporate
Legal professional supporting M&A and corporate law matters for Trendyol's international businesses. Collaborating with teams for high - quality legal execution and compliance.
ML
McCalla Raymer Leibert Pierce, LLCAssociate Attorney
Represent mortgage lenders and investor clients in GA judicial residential foreclosure. Manage court appearances and communicate with clients on case resolutions.
Staff Attorney providing direct immigration legal services to low - income clients affected by HIV. Ensuring access to justice through trauma - informed, culturally competent legal support.
BP
Boyd & Jenerette, P.A.Litigation Associate Attorney – Coverage, Bad Faith
Litigation Associate Attorney providing legal counsel in coverage and bad faith cases for a diverse civil litigation law firm. Seeking dedicated individuals with strong work ethic and attention to detail.
Compliance Professional supporting due diligence and compliance risk assessments at Nokia. Managing critical compliance programs while adhering to ethical standards and corporate policies.
MA
MASSAGOLegal Intern, Summer 2026
Summer legal intern supporting Massachusetts Attorney General’s Office with public interest legal work. Engaging in networking and training activities for law students during the 10 - week program.
Machine Learning Intern joining Legal Tech company DiliTrust, working on agentic knowledge retrieval systems. Focusing on integrating heterogeneous data types into multi - layer knowledge graphs.