Analista de Turismo na equipe legal da Decolar, lidando com reclamações e soluções para a indústria de viagens. Reportando e colaborando em uma equipe dedicada a melhorar a experiência do cliente.
About the role
- Legal Analyst managing civil lawsuits and strategic processes for fintech company in Brazil. Collaborating with teams to meet deadlines and ensure compliance in legal matters.
Responsibilities
- Manage high-volume civil litigation (mass civil disputes).
- Handle administrative matters (official letters, Procon – consumer protection agency, and extrajudicial notices).
- Define and direct strategies and processes within the company’s caseload, with support and validation from senior team members.
- Manage queues with defined volumes and deadlines to meet internal SLAs when coordinating with partner teams and law firms’ operational requests (compliance/enforcement orders, payments, appeal analysis, inquiries, settlement analysis, etc.).
- Conduct baseline studies, create projects, and lead initiatives in partnership with the internal team and external law firms.
Requirements
- Experience in high-volume civil litigation (mass litigation).
- Strong communication skills, with clear verbal and written expression.
- Collaborative team player; experience working with cross-functional partners.
- Sense of personal responsibility, urgency, and ability to prioritize.
- Ability to perform assigned tasks autonomously.
- Analytical capacity, based on portfolio-level indicators.
- Basic Excel knowledge (filtering; pivot tables; VLOOKUP and similar functions).
- Experience with banking products, especially credit products.
- Experience with high-volume consumer litigation.
- Prior experience working in a financial institution.
Benefits
- Meal/food allowance loaded on an iFood card (yes, you can order your favorite meal!).
- Daily transportation allowance loaded on an iFood card to get you where you need to go.
- Health insurance: the company covers 100% of the monthly premium (co-payments may apply).
- TotalPass for fitness and body care.
- Star Bem and Avus — health platforms offering discounts to support your well-being.
- Childcare assistance (subject to the current collective bargaining agreement).
- One paid day off each month to enjoy as you wish.
- Birthday voucher of BRL 50 to celebrate your way.
- Annual PPR program (profit-sharing/variable compensation), because growing together is better!
- No dress code and more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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