Patient Care Coordinator at LaserAway leading personalized consultations and driving revenue through treatment plan sales. Provide exceptional patient experiences in luxury aesthetic services.
About the role
- Lead Patient Care Coordinator at LaserAway driving luxury aesthetic sales. Mentoring a team and delivering exceptional client experiences in aesthetic dermatology.
Responsibilities
- Lead by example in high-ticket aesthetic sales, conducting expert in-person consultations
- Coach and develop Patient Care Coordinators (PCCs) to strengthen sales performance, conversion rates, and service standards
- Partner with the Location Director to set clinic goals and optimize sales strategies
- Educate clients on LaserAway's full suite of services, including laser, body contouring, and injectables
- Identify upsell and cross-sell opportunities that enhance results and revenue
- Oversee front desk operations and maintain an elevated clinic environment aligned with LaserAway's brand standards
- Support behind-the-scenes operations, ensuring smooth clinic flow and premium client experiences
Requirements
- 4+ years of experience in consultative or luxury sales, with a track record of exceeding goals
- Strong leadership and coaching skills with experience guiding team performance
- Passionate about aesthetics, customer experience, and personal development
- Polished communicator who thrives in a fast-paced, high-energy environment
- Weekend and evening availability required on a weekly basis
Benefits
- Comprehensive benefits: medical, dental, vision, and 401(k) with company match
- Paid time off and employee discounts on services and products
- Leadership development and career pathing to Location Director
- Full training on all LaserAway services and protocols
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