About the role

Account Manager overseeing a diverse portfolio of clients in the language industry. Collaborating with teams to optimize client satisfaction and drive contract negotiations.

Responsibilities

Are you passionate about the language industry and technology? Would you like to become the trusted advisor for your customers and see how you contribute to their success?
You will be the portfolio owner of customers from a big variety of industries and as such you will have the full overview of your customers and of their budget.
Together with an allocated subject matter expert, you must understand the customer’s organization and thus provide added value to the customer.
You are also expected to work closely together with our team of Localisation Project Managers, this in order to optimize processes and improve customer satisfaction.
You plan and orchestrate customer business reviews.
You will drive and participate in contract negotiations, both in cooperation with the subject matter expert and the Director of Account Management.
You will advise customers on our products and services and you will also be the customer’s go-to-person in relation to invoicing and pricing.

3+ years of experience within Account Management roles
Experience in commercial planning and execution of customer-oriented activities to deliver on targets
An interest in technology and technical skills
Knowledge of how to maintain and develop relationships with new stakeholders from existing customers
Experience in monitoring and reporting health performance indicators in a structured way
The ability to develop and present best-fit solutions for your customers while taking into account continuous improvements in efficiency and automation of workflows
Professional fluency in English language skills (spoken and written)
The ability to work proactively and independently while a passion to be a part of a team

Enjoy flat hierarchies, responsibility and freedom, direct feedback, and room to stand up for your own ideas
Internal development opportunities, ongoing support from your People Partner, and an inclusive and fun company culture
International company with over 300 employees. Offices in Copenhagen, Aarhus, Stockholm, Varberg, London, Leuven, Lille, Paris, Munich, Hamburg, Kiev, Gdansk, Atlanta, Finland and Valencia
We have a hybrid work model called FlexiWire. We offer weekly flexibility, working three days in the office and two days from home. Together with your team, you can coordinate which days to collaborate in the office.
We take care of our people and initiate many social get-togethers from Friday Bars a to Summer or Christmas parties. We have fun!
9 great colleagues in the London office with a commercial mindset
An office located in Shoreditch, a trendy part of London with great restaurants and hang-out spots, just 15 minutes from Old Street tube station
An amazing culture and office vibe in a co-working space
Joint Monday breakfast