Technical Support Engineer resolving customer issues for Orb's usage - based billing platform. Collaborating with Customer Success, Product, and Engineering teams to enhance customer support experience.
About the role
- Technical Support at Kyndryl providing exceptional assistance to internal and external users. Diagnosing and repairing complex equipment, software, and systems with a focus on customer success.
Responsibilities
- Provide exceptional technical assistance to internal and external users
- Diagnose and repair complex equipment, software, and systems
- Respond to escalated issues and report critical problems
- Assist customers with highly technical or sophisticated products and installations
- Perform installs, moves, adds, and changes (IMAC) activities
- Conduct data backup and restore on certain client accounts
- Complete related administrative duties within Service Level Agreement objectives
- Develop a deep understanding of local and regional infrastructure
Requirements
- 0–3 years of experience in Customer Service or Technical Support (first-level support)
- Ability to work collaboratively in a team environment and participate in Agile ceremonies (sprints, backlog reviews, stand-ups)
- Strong analytical and critical-thinking skills
- Proactivity in proposing improvement and automation initiatives
- Basic knowledge of new IT technologies
- Studies in Systems Engineering, Computer Science, or related fields, preferably in the final years of university
- English proficiency (reading and conversational) is desirable
Benefits
- Professional development opportunities
- Extensive and diverse set of technical trainings
- Free certifications to enhance skills and expertise
- Employee learning programs for certifications including Microsoft, Google, Amazon, Skillsoft
- Company-wide volunteering and giving platform
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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