Customer Service Officer responsible for accurate order fulfillment and resolving customer issues. Collaborating with business units to ensure compliance with company guidelines in Hong Kong.
About the role
- Customer Service Specialist managing major client orders at KWS in Einbeck. Responsibilities include order processing, customer communication, and system monitoring.
Responsibilities
- Independently create and process customer orders in SAP from relevant channels (e.g., webshop/portals, phone, e‑mail) through to invoicing, including aftersales services (returns/complaints/credit notes)
- Proactive monitoring of order and delivery status for a selected group of customers, including providing information and coordinating with relevant departments (e.g., Sales/Logistics/Customer)
- Full responsibility for communicating with customers about order status in close coordination with Sales / KAM (Key Account Management) and handling customer inquiries
- Preparation and communication of end-of-season settlements and seasonal credit notes
- Proactive monitoring of systems and processes, identifying improvement opportunities and communicating these to the Tools & Systems team
- Maintenance of order-processing master data in the relevant systems
Requirements
- Completed commercial vocational training with a focus on industry, production, IT, or a comparable qualification
- Initial professional experience in a similar role is desirable
- Confident user of MS Office; knowledge of SAP and Salesforce is an advantage
- Friendly, customer-oriented communication style and enjoyment working with multiple interfaces/stakeholders
- Independent, structured and reliable working style combined with initiative and flexibility
- Fluent German and good English skills, both written and spoken
Benefits
- Flexible working time models with the option for remote work (hybrid model on a weekly basis)
- Employer contributions to employee savings plans (vermögenswirksame Leistungen)
- Christmas bonus and holiday pay
- Childcare subsidy
- JobRad (company bike leasing)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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