Retail Associate at Specsavers creating memorable customer experiences with eyecare and eyewear. Engaging customers and delivering personalized assistance in a retail setting.
About the role
- Consultor de Campo for Kumon, a leading education franchise, enhancing franchisee operations and student outcomes in Brazil.
Responsibilities
- Conducting Visits and Targeted Training for Franchise Units: Support and develop instructors and franchisees, promoting integration and ongoing training. Adapt the approach according to each franchisee’s profile and stage, ensuring correct application of the Kumon Method. Plan and deliver training tailored to the specific needs of each unit, strengthening autonomy and operational quality.
- Preparing Reports and Follow-up Plans: Develop action and follow-up plans based on key indicators (enrollments, IC6, TMP). Prepare visit reports and keep information updated for support teams and managers. Monitor results and propose continuous improvement strategies. Support the implementation of digital tools and ensure the organization of schedules and processes. Contribute to plans and initiatives to strengthen the Kumon brand.
- Coordinating and Leading Meetings: Coordinate and present regional and general meetings with franchisees, ensuring clear communication and integration among units. Provide support for meetings with parents and for brand-strengthening events. Act as a liaison between headquarters and units, maintaining a consistent and transparent flow of information.
- Tailored Consultations: Provide consultations aligned with the needs and profile of each franchise unit. Monitor and evaluate the effectiveness of guidance, analyze results, and propose specific development plans. Promote the exchange of best practices and the strengthening of the franchise network.
- Data Analysis: Manage and analyze data to monitor unit performance indicators. Interpret results and propose strategic actions that support sustainable growth and improvement of key metrics. Use digital tools for monitoring and decision-making support.
- Franchisee, Student and Parent Satisfaction: Contribute to the satisfaction and loyalty of franchisees, students and parents through close, empathetic and results-oriented engagement. Support events and initiatives that promote engagement and strengthen the Kumon brand.
Requirements
- Bachelor's degree (completed).
- Basic English knowledge (desired).
- Proficiency with Microsoft Office, with intermediate Excel skills.
- Experience with franchises, business operations, commercial areas and/or consultancies (experience in education is a plus).
- Experience with social media and general technology.
- Availability to travel.
- Reside in Curitiba and/or the metropolitan area.
- Alignment with the education field, the Kumon method and the company’s philosophy.
Benefits
- Health Insurance: Private plan (single-room hospital coverage) at no cost to the employee; fixed fee for direct dependents (no copayment).
- Dental Insurance: Optional.
- Childcare Assistance: For employees with children up to 5 years old.
- Assistance for Employees with Children with Disabilities.
- Conexa Saúde: Employee support program providing specialized psychological and nutritional guidance (no cost to the employee).
- Vidalink: Medication assistance for all employees at no cost up to a monthly limit.
- Wellhub (formerly Gympass).
- Meal Voucher.
- Food Allowance.
- Franchise Coordinator Bonus: Semiannual bonus paid through payroll in June and December each year.
- Life Insurance.
- Transportation Voucher: For days of in-person work.
- Profit Sharing (PLR): Annual participation in profits and results.
- Education Subsidy: Financial support for professional development (subject to a maximum limit).
- Free Study of Kumon Teaching Materials for All Subjects: All employees may study Kumon teaching materials for all subjects, using 30 minutes of their daily working hours.
- Reimbursement for Study of the Kumon Method: Available at franchise units for employees and legal dependents.
- Language Study Allowance: Employees may use the allowance cap to study English, Spanish or Japanese (independent of Kumon Method study).
- Birthday Day Off: Employees receive a paid day off on their birthday or may choose a day in the following week if the birthday falls on a weekend.
- Career Development Plan.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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