Hybrid Business Analyst II, Support Ops

at Kroll

• Job title: Business Analyst II, Support Ops
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Azure
• Location requirements: Hybrid, Manila, Philippines

About the role

• Business Analyst II at Kroll supporting U.S. operations with analysis and project management in a hybrid role. Working with stakeholders to enhance efficiency and delivery for service lines.

Responsibilities

• Gather, analyze, and document business requirements from U.S. stakeholders and internal KBS teams.
• Translate business needs into clear functional and/or technical specifications.
• Create user stories, acceptance criteria, and process documentation to support development and QA.
• Validate outputs against requirements and support UAT cycles to ensure solutions meet business needs.
• Coordinate and manage a small portfolio of projects, ensuring milestones are met and stakeholders are informed.
• Maintain project plans, trackers, and dashboards in tools such as Monday.com, JIRA, or Azure DevOps (ADO).
• Document and communicate project updates, risks, and dependencies.
• Serve as a liaison between Client Services, Technology, and Operations, ensuring alignment on priorities and deliverables.
• Collaborate with global team members across the U.S., India, and Manila.
• Support process standardization, documentation, and continuous improvement across the service line.

Requirements

• 4–6 years of experience in business analysis, project coordination, or project management within a professional services or technology-driven environment.
• Bachelor’s degree in Business, Information Systems, or a related field preferred.
• Strong analytical and documentation skills, with excellent follow-through and attention to detail.
• Exceptional communication and stakeholder management skills across technical and non-technical audiences.
• Proficiency in tools like Monday.com, JIRA, Azure DevOps (ADO), Confluence, or MS Project.
• Exposure to Agile delivery or iterative project methodologies preferred.

Benefits

• Be part of one of the most dynamic and fast-growing segments within Kroll.
• Work directly with U.S. business stakeholders on meaningful, high-impact initiatives.
• Gain exposure to both project management and business analysis disciplines in a collaborative, lean environment.
• Build a foundation for growth into senior project or business leadership roles within KBS.