Hybrid Platform Engineer – Product Reliability, Mid/Senior Level

at Kraken

• Job title: Platform Engineer – Product Reliability, Mid/Senior Level
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: AWS, Cloud, Grafana, Kubernetes, Prometheus, Python, Terraform, TypeScript, Go
• Location requirements: Hybrid, Melbourne, Australia

About the role

• Product Reliability Engineer ensuring availability and scalability for Kraken's energy management platform. Collaborate with diverse teams to enhance system performance and reliability.

Responsibilities

• Teach and support product teams on best practices for reliability, implementation patterns and effective usage of our existing platforms
• Support product teams in improving the performance and availability of their systems
• Be hands-on in code and infrastructure to help product teams with reliability improvements
• Provide comprehensive feedback to the wider Platform group on improvements to be made to core infrastructure based on observations and first-hand experience in the code base
• Support the build-out of proof-of-concept requirements in product teams as needed to evolve application deployment architecture to align with business growth as well as enhance scalability and system resilience
• Collaborate with product teams to support the release of new features and services, ensuring adherence to reliability and performance standards
• Guide product teams in designing systems for resilience and graceful failure under heavy load
• Assist application teams with post-incident tasks and follow-ups, and contribute to the creation and review of post-mortem documentation
• Analyse incident metrics to identify trends and potential improvements, communicating these insights to the product teams
• Help solve interesting and difficult problems. There’s a great opportunity for disruption in the global energy market

Requirements

• Great communication skills, working effectively with developers, product managers and other business stakeholders to understand, design and deliver impactful projects and reliability improvements
• Solid hands-on experience across our core platform stack:
• **AWS** (supporting and improving cloud infrastructure used by product teams)
• **Terraform** (infrastructure as code; comfortable operating with Terraform day-to-day)
• **Kubernetes** (container orchestration and deployment management; comfortable working with Kubernetes day-to-day)
• Experience using industry-standard observability tooling - we use Datadog, Grafana, Prometheus and Rootly (experience with other monitoring/alerting platforms is transferable)
• Strong collaboration and communication skills - able to work effectively with developers, product managers, and other stakeholders to design and deliver impactful observability “golden paths” and monitoring experiences
• Exposure to Python (or a similar C-based language like TypeScript, Go, C#) - able to understand how applications behave in production to support observability and reliability improvements
• Previous experience working in small, highly autonomous teams
• A working style that fits how we operate:
• Comfortable with ambiguity and able to create structure in unclear situations
• Proactive learning mindset (experiment, iterate, and adapt as the team evolves approaches)
• Strong asynchronous written communication (Slack/Notion/docs) and a habit of keeping others in the loop
• Autonomy and accountability - making progress independently and owning outcomes

Benefits

• We want to ensure you have all the tools and environment you need to unleash your potential
• If you have any specific accommodations or a unique preference, please contact us at [email protected] and we'll do what we can to customise your interview process for comfort and maximum magic!
• Kraken is a certified Great Place to Work in France, Germany, Spain, Japan and Australia
• In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7