About the role

Solution Consultant L2 configuring and implementing warehouse management system solutions for customers. Collaborating with teams and customers to optimize warehouse operations using supply chain execution platforms.

Responsibilities

Participate in learning processes to understand customer warehouse workflows, operational processes, and system requirements at customer sites
Attend customer workshops and training sessions to understand, gather, and test business and functional requirements
Test and validate customer requirements to ensure alignment with WMS capabilities
Assist in translating business requirements into technical design documentation using Microsoft Visio, Word, and Excel
Participate in daily sessions with teams to test and troubleshoot changes in the customer warehouse site per designs and workshops
Participate in performing customer demos of changes and enhancements within the customer warehouse
Support implementation of solutions at customer warehouse sites
Build and maintain professional relationships with our customers through effective communication and reliable project delivery
Assist in training warehouse end-users
Follows all standard operating procedures and safety requirements when working in warehouse environments, including required PPE and incident or near-miss reporting
Ability to travel up to 50%

Bachelor's or associate's degree in supply chain, information systems, or a related field
Experience working with Warehouse Management System implementations is preferred
Experience working with customers and stakeholders to build professional relationships, resolve issues collaboratively, and deliver desired outcomes
Ability to prioritize and execute tasks effectively in fast-paced, high-pressure project environments and deliver results to meet timelines
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Visio)
Basic understanding of WMS or enterprise software implementation processes, preferred
Familiarity with warehouse operations including inventory management, receiving, picking, and shipping processes, preferred
Adaptability and eagerness to learn new technologies and processes
Proven analytical and problem-solving abilities with strong attention to detail
Strong written, oral, and interpersonal communication skills
Ability to communicate effectively with customers, and team members at all levels
Ability to work both independently and in a team-oriented, collaborative environment
Ability to stand, walk, and reach frequently; lift up to 25 lbs. occasionally; requires depth perception, color vision, and use of both hands and legs.
Ability to work in lab and test environments with exposure to noise, machinery with moving parts, and electrical equipment.
Ability to wear required PPE including eye protection, hearing protection, and safety footwear as needed.

Paid parental leave
Flexible time off
8 paid holidays
Medical, dental, and vision insurance plans with FSA or HSA options
401(k) plan with a company match up to six percent
Company-paid vision insurance, short and long-term disability and basic life insurance plans
Educational and employee assistance programs