Hybrid Consultant III, International Relocation

at Knowledge Anywhere

• Job title: Consultant III, International Relocation
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Sao Paulo, Brazil

About the role

• International Assignment Consultant at Cartus provides relocation process guidance and customer service in São Paulo, Brazil. Involves coordination of assignment activities and assignee support.

Responsibilities

• Provide single point of coordination for all phases of international assignment activities on behalf of client as outlined in contractual agreement. Provide impeccable customer service to assignee and his/her family.
• Coordinate and manage the delivery of Cartus core products and services to assigned customers according to client standards; manage vendors as dictated by client policy.
• Counsel assignees as to the best utilization on international assignment program benefits
• Demonstrate knowledge of Cartus products and services in all interactions with client and customer
• Counsel assignees on the administration of their compensation and taxes while on assignment (i.e.: the Balance Sheet Approach for the calculation of assignment allowances and deductions such as COLA, housing allowance, housing norm, and hypothetical tax, as well as the principle of tax equalization or tax protection schemes, and pay delivery); partner closely with Compensation team to insure seamless service delivery
• Demonstrate knowledge/expertise in ongoing administration of expatriate compensation elements; manage requirements for compensation updates (i.e.: payroll instruction forms to the Compensation team) on schedule
• Proactively seek opportunities to resolve unique customer concerns and needs; identify opportunities for enhancement to current client processes.
• Interpret customer needs while balancing client policy; proactively maintain communication with assignee and client throughout assignment life cycle
• Ensure data integrity in all Cartus systems
• Maintain compliance with Cartus corporate polices, programs, and standards
• Other duties as assigned; training, special projects, etc.

Requirements

• Bachelor's degree or equivalent work experience required
• Minimum of 5 years related business experience in the customer service or relocation field required
• Bilingual English/Portuguese. Spanish mandatory.
• Personal/professional expatriate experience a plus.
• Expatriate/assignment compensation administration and tax experience required
• Strong, demonstrated, well-developed customer service skills
• Demonstrated analytical and process skills are a minimum requirement
• High level of accuracy and process orientation required
• Proven experience at project management and portfolio management required
• Computer proficiency in MS Office required

Benefits

• Employee assistance program
• Flexible work arrangements