Business Systems Analyst providing technical knowledge and support in operational system issues. Collaborating with IT and business teams to optimize processes and resolve issues.
About the role
- IT Systems Engineer managing IT processes for customer projects in network technology and installation. Collaborating with teams and ensuring successful project completion at customer sites.
Responsibilities
- The purpose of this role is to own all IT processes for customer projects
- This includes scheduling of hardware installations, tracking project milestones, and troubleshooting IT problems as they arise
- Provide support and guidance as related to network equipment, including switches, routers, firewalls, WLAN controllers, and access points on assigned customer projects in coordination with engineering, project management and customer
- Travel to customer sites to install and configure server and network infrastructure components for the integration of Knapp products
- Collaborate with Security team and other IT staff as necessary to implement, update and test ongoing security improvements, including regular and timely system patches, security patches, and other application updates as necessary to all network infrastructure
- Keep current with new software and hardware technologies that are being deployed at the company and provide expert assistance to Software Commissioning Engineers, remotely and/or at the installation sites
- Create and maintain documentation on hardware, software, configuration details, and procedures
- Prepare and perform customer trainings at installation sites
- Perform system monitoring, verifying the integrity, performance, and availability of all hardware, wired, and wireless connections, reviewing device and application logs, and verifying completion of scheduled jobs such as configuration backups
- In case of complex IT errors, support Knapp’s internal helpdesk with analysis and long-term troubleshooting
Requirements
- Broad base of knowledge and skills in network technology required
- Experience with Linux required
- Solid knowledge of network technology required, including routing, switching, NAT, VPN
- Bachelor’s Degree in related technical discipline from an accredited institution desired
- Cisco, Microsoft, CompTIA, or other certifications desired
- Authorization to work in the U.S.
Benefits
- 2 remote days per week when in office
- Half day Fridays when in office
- A beautiful new, state-of-the-art, office complex in Kennesaw, GA
- Industry competitive compensation
- Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
- 401k with a very generous employer match and no vesting!
- Paid Vacation & Holidays
- Profit Sharing
- Paid Parental Leave
- Subsidized Daycare
- Tuition Reimbursement
- Pet Insurance
- Subsidized food delivery
- Monthly celebrations
- Quarterly employee events
- Corporate Social Responsibility including recycling, sustainability and volunteering
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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