Head of Operations leading logistics team in Budapest office for a multimodal logistics operator. Pivotal role with progression to General Manager within 1-2 years
Responsibilities
Lead, mentor, and develop a team of operations professionals including supervisors and internal forwarders
Conduct performance appraisals and manage succession planning
Foster a high-performance, collaborative team culture
Oversee accurate and timely execution of all customer transport orders
Optimize routing and utilization to maximize efficiency and profitability
Ensure operations align with customer expectations and service level agreements
Monitor market trends and identify operational insights to support business development
Enable scalable logistics and capacity planning for business expansion
Support the commercial team with qualified leads and strategic input
Maintain effective relationships with customers, hauliers, and internal stakeholders
Proactively manage delays, changes, or incidents with clear communication
Ensure operational agreements with hauliers are confirmed in writing
Monitor and report on volumes, revenue, and margin performance
Submit weekly and monthly operational and financial reports
Maximize margins through optimal use of Transport Management Systems
Requirements
10+ years in road freight forwarding/3PL logistics
5+ years in a managerial/leadership role
Proven track record in operational management and team leadership
Excellent knowledge of the European transport and freight forwarding market
Strong carrier network and industry relationships
Fluent in Hungarian and English (proficient level required)
Hands-on mentality with a solutions-oriented approach
Positive, ambitious mindset with creative problem-solving skills
Experience with intermodal solutions (rail, shortsea)
Commercial or account management background
Third language (German or Russian preferred)
Project management education
Experience working in high-growth environments
Benefits
Competitive salary package (HUF 16-24 million, depending on experience)
Company car and mobile phone for private use
28 days paid annual leave
Retirement and parental leave benefits
Clear path to General Manager/Country Manager role
Hybrid working model (maximum 2 days working from home)
Friendly, cooperative, and informal company culture
10-15% travel (primarily to Netherlands and Belgium during onboarding)
Part of a rapidly growing global logistics player
Access to multimodal capabilities across road, rail, and shortsea
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