Senior Operations Support Lead Analyst providing comprehensive operations support services for Citi's Servicing Division. Ensures risk management integration and process compliance across various business groups.
KI
Hybrid Operations Manager – Logistics
Posted last month
About the role
- Head of Operations leading logistics team in Budapest office for a multimodal logistics operator. Pivotal role with progression to General Manager within 1-2 years
Responsibilities
- Lead, mentor, and develop a team of operations professionals including supervisors and internal forwarders
- Conduct performance appraisals and manage succession planning
- Foster a high-performance, collaborative team culture
- Oversee accurate and timely execution of all customer transport orders
- Optimize routing and utilization to maximize efficiency and profitability
- Ensure operations align with customer expectations and service level agreements
- Monitor market trends and identify operational insights to support business development
- Enable scalable logistics and capacity planning for business expansion
- Support the commercial team with qualified leads and strategic input
- Maintain effective relationships with customers, hauliers, and internal stakeholders
- Proactively manage delays, changes, or incidents with clear communication
- Ensure operational agreements with hauliers are confirmed in writing
- Monitor and report on volumes, revenue, and margin performance
- Submit weekly and monthly operational and financial reports
- Maximize margins through optimal use of Transport Management Systems
Requirements
- 10+ years in road freight forwarding/3PL logistics
- 5+ years in a managerial/leadership role
- Proven track record in operational management and team leadership
- Excellent knowledge of the European transport and freight forwarding market
- Strong carrier network and industry relationships
- Fluent in Hungarian and English (proficient level required)
- Hands-on mentality with a solutions-oriented approach
- Positive, ambitious mindset with creative problem-solving skills
- Experience with intermodal solutions (rail, shortsea)
- Commercial or account management background
- Third language (German or Russian preferred)
- Project management education
- Experience working in high-growth environments
Benefits
- Competitive salary package (HUF 16-24 million, depending on experience)
- Company car and mobile phone for private use
- 28 days paid annual leave
- Retirement and parental leave benefits
- Clear path to General Manager/Country Manager role
- Hybrid working model (maximum 2 days working from home)
- Friendly, cooperative, and informal company culture
- 10-15% travel (primarily to Netherlands and Belgium during onboarding)
- Part of a rapidly growing global logistics player
- Access to multimodal capabilities across road, rail, and shortsea
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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