Bank Credit Risk Analyst providing analytical support for USAA's Real Estate Lending portfolios. Collaborating on reports to monitor credit risk and performance management strategies.
About the role
- Junior Monitoring Analyst at Keeggo responsible for operational support and observability. Work in a team focused on stability and performance in critical environments.
Responsibilities
- Continuously monitor environments, applications and infrastructure, responding to alerts with a focus on stability, performance and reliability.
- Perform triage, initial analysis and investigation of incidents (INC), supporting mitigation and routing to the responsible teams.
- Build, tune and maintain dashboards, metrics, logs and alerts focused on operational health and business indicators.
- Contribute to identifying patterns, correlating events and performing preliminary root-cause isolation.
- Support incident reviews (post-mortem), documentation and recommendations for improvement.
- Participate in operational rituals: sustainability dailies, incident reviews and continuous improvement initiatives.
- Collaborate on operational maturity through alert tuning, documentation and small automations.
Requirements
- Previous experience with monitoring and observability tools (Elastic, Kibana, Grafana, Prometheus, Dynatrace or similar).
- Knowledge of the observability pillars: metrics, logs and traces.
- Basic understanding of instrumentation and telemetry (agents, exporters, integrations, metrics/logs collection).
- Basic ability to read and interpret log files.
- Experience in incident management (triage, investigation and initial mitigation).
- Familiarity with core SRE concepts: SLO, SLA, SLI, Error Budget.
- Basic knowledge of cloud environments (AWS or OCP).
- Experience with ITSM tools (ServiceNow, Jira Service Management or similar).
- Structured thinking, good communication skills and a collaborative attitude.
- Proactivity, sense of ownership and a continuous learning mindset.
- Experience troubleshooting applications or infrastructure (preferred).
- Experience with DevOps culture and simple automations (scripts, pipelines or integrations) (preferred).
- Knowledge of telemetry routing and instrumentation best practices (preferred).
- Familiarity with resilience practices, preventive mitigation and trend analysis (preferred).
- Experience in critical or high-availability environments (preferred).
Benefits
- Flex Meal Card: Use the Flex Card to eat where you want, worry-free.
- Comprehensive Health and Dental Coverage: Full health and dental coverage without hassle.
- Wellhub for Wellness: Access gyms, studios and physical activities to keep body and mind balanced.
- Mental Health Support with Zenklub: Access mental health care through Zenklub.
- Childcare Allowance: Support for childcare expenses.
- Extended Parental Leave: More time to enjoy and care for your family during important moments.
- Home Office Allowance: Support for extra expenses when working remotely.
- Birthday Gift Voucher: Receive a gift voucher on your birthday to celebrate as you wish.
- Transportation Voucher: Commuter benefit to cover your travel to and from work.
- Career Growth with Top Partners: Take advantage of partnerships with companies like Google, Microsoft, BSTQ, Amazon and more to boost your career with recognized certifications.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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