End User Compute Engineer at KBR supporting and maintaining endpoint environments across client ICT systems. Ensuring secure and reliable access to computing resources while managing configurations and patch compliance.
Responsibilities
Provide day-to-day sustainment of EUC platform services.
Monitor and maintain endpoint performance, patch compliance, and availability.
Administer EUC services across several government networks with varying sizes and classifications.
Respond to and resolve incidents and service requests.
Act as a primary escalation point for complex EUC-related incidents and problems.
Conduct root cause analysis for recurring issues and implement corrective actions.
Plan, test and implement changes in accordance with established change management processes.
Maintain and enhance Standard Operating Environment (SOE) images for desktops and servers using tools such as MDT and SCCM.
Manage and deploy operating system updates, security patches and configuration baselines.
Ensure consistent application of group policies and compliance with configuration standards.
Package, test, and deploy applications to endpoints and servers using SCCM and/or Tanium.
Support enterprise user file storage solutions and ensure availability and recoverability of user data.
Implement and maintain profile management and redirection solutions.
Act as an escalation point for technical ICT incident, working closely with internal teams and external partners.
Requirements
3+ years’ experience in an EUC, Desktop Engineering or Systems Administration role.
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