Platform Delivery Engineer responsible for onboarding customers onto Vista Cloud platform. Maintaining, upgrading, and customizing the Application layer for Vista Group’s global Cloud customer base.
Responsibilities
Working as part of a global team, the Platform Delivery Engineer (AppStack) role is responsible for building and onboarding new customers onto the Vista Cloud platform.
Deploy and maintain Vista Cloud software using automated pipelines or manual installation when needed.
Configure and provision Vista Cloud environments and Azure SQL databases, including migrating on-premises databases.
Execute integration scripts, manage Application Registrations, Azure AD secrets, and apply hotfixes for system stability.
Upgrade software components, add modules, refresh Sandbox databases, and customize configurations to support business needs.
After triaging incidents (e.g., infrastructure or security issues), escalate to 3rd line support and Platform Support, ensuring software issues are resolved.
Use SQL Server and SQL queries for problem-solving.
Interpret Vista and third-party system (Windows and SQL Server) error logs.
Document support calls in Vista’s support systems (Teams, Zendesk, Wrike).
Complete Post Incident Reports for Vista Cloud outages as needed.
Manage tools such as Site24x7, Datadog, Azure DevOps, and Octopus effectively.
Requirements
Experience in software application support and deployment.
Excellent communication skills and proficiency in English.
Ability to work under pressure with sound judgment.
Strong knowledge of SQL Server and .NET (preferred).
Advanced Windows systems skills, including IIS, DNS, DHCP, and Networking.
Proficient in Microsoft Office.
Project management experience and knowledge of Azure DevOps (desirable).
Benefits
Rest & Relax Fridays - Finish at lunch time on Friday but get paid for the full day
Annual volunteer day
Employee Rewards and Benefits with Perkbox
Defined Contribution Company Pension Scheme
Medical Insurance / Medical Aid (after qualifying period)
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