Customer Partnership Manager responsible for nurturing customer relationships in energy sector. Driving long-term satisfaction and sustainable revenue growth with strategic account development and collaboration.
Responsibilities
Act as the primary contact for existing customers, ensuring continuous satisfaction and increasing customer loyalty.
Proactively identify expansion opportunities, conduct contract negotiations, and leverage potential to drive revenue growth.
Regularly analyze customer needs, conduct business reviews, and develop tailored strategies to maximize your customers’ success.
Work closely with Customer Success, Product Management, and Sales teams to effectively fulfill customer expectations and objectives.
Requirements
Experience in commercial controlling and reporting, ideally in the context of energy, industry, or SaaS.
Basic understanding of energy sector concepts (e.g., energy procurement, cost structures, efficiency potentials).
Strong proficiency in MS Office / MS Teams, particularly PowerPoint (presentations) and preferably Excel (data analysis).
Experience in structured project organization and documentation, e.g., using tools like Jira, Confluence, or similar systems.
Strong customer focus, empathy, and a confident, professional presence.
High attention to detail and reliability in day-to-day operational tasks.
Strong presentation skills and communication ability — including at management level.
Ability to detect customer challenges early, communicate them clearly internally, and track their resolution.
Enjoy shaping and continuously improving structure, transparency, and processes.
Benefits
Purpose-driven tech: Work on real challenges of the energy transition and develop sustainable solutions that have a tangible impact for energy-intensive companies.
Flexible & modern workplace: Benefit from flexible working arrangements, agile methods, and an open team culture with flat hierarchies.
Room for growth: We provide time and space for your personal and professional development — through training, conferences, and exciting innovation projects.
Tech stack & innovation: Work with a modern software platform and data-driven approaches — close to product, market, and customers.
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